Responsibilities and Duties:

• Interact with all guests and all team members, at all times, in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling that will vary according to the needs of Callaway Gardens’ business levels.
• Maintain high standards of personal appearance and grooming to include wearing a nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Maintain a friendly and warm demeanor at all times with both team members and guests.
• Maintains and suggests updates of all standards for your operation to include server appearance and uniform, attendance, service training to Callaway standards and product knowledge.
• Assist sales and event management in the coordination for banquet functions.
• Assist with conference set up and stewarding to coordinate all banquet functions.
• Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance.
• Strives for 100% satisfaction of all guests.
• Attend all meetings/training as required by supervisor or management.

Qualifications:

Education & Experience:

• Experience in hotel or related field preferred.

Physical Requirements:

• Long hours are sometimes required.
• Have a neat appearance.
• The team member will be required to walk and reach with hands and arms. The employee must regularly lift and/or move up to 30 pounds.
• Ability to stand for long hours at a time.

Mental Requirements:

• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to convey information and ideas clearly and effectively so that ownership of high levels of guest service is understood.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.