Responsibilities and Duties:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Collect trash and dirty linen and deliver to soiled linen pickup area and dumpsters.
• Deliver clean linen to guest room attendants and linen closets.
• Deliver all extra supplies to linen closets.
• Clean dirty mugs and glasses in the housekeeping storage rooms.
• Ensure all equipment is in working order and all supplies are up to standard; report equipment that needs repair or supplies that need to be ordered.
• Clean ceilings, move heavy furniture, and deep clean carpets as assigned.
• Turn in all Lost & Found items following the standard procedures.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to ensure customer satisfaction
• Ensure areas are free of safety hazards and perform all duties in a safe and efficient manner.
• Be a Team Player and encourage team spirit among staff.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.

Qualifications:

Education & Experience:

• Previous cleaning experience preferred.
• Previous customer service experience, preferably in a hotel or related establishment preferred.
• Strong communication skills - the ability to speak, read, and write in the English Language

Physical Requirements:

• The ability to lift, pull, and push moderate weight (minimum of 30 lbs.)

Skills & Qualifications:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• Identification verifying you are at least 18 years of age
• The ability to work a flexible schedule including weekends and holidays
• The ability to lift, pull, and push moderate weight (minimum of 30 lbs.)
• The desire to satisfy the needs of others in a fast-paced environment.
• The ability and desire to work independently with little supervision.
• Multi-tasking skills.
• Strong communication skills - the ability to speak, read, and write in the English Language
• The ability to learn quickly and work in a fast-paced position with guest interaction.