Responsibilities and Duties

• Perform daily sales transactions and audits within the ticketing system (BOS), while accurately maintaining and balancing a cash bank
• Set up and manage daily beach rentals, including cabanas, beach chairs, umbrella sets, and chair rentals
• Monitor the mini golf course and oversee rental equipment operations
• Handle cash and retail sales in a professional and accurate manner
• Process sales for Aqua Island, kayaks, paddleboards, pedal boats, and bike rentals at Robin Lake Beach, including completion of waivers and explanation of rules and safety guidelines for each activity
• Attend all required staff meetings, training courses, and monthly in-service sessions
• Learn and execute proper rental procedures for chairs, cabanas, kayaks, paddleboards, pedal boats, mini golf, and Aqua Island
• Provide clear instructions and safety communication to guests prior to participation in water-based activities, including Aqua Island Park
• Adhere to company dress code and wear the issued uniform and nametag at all times
• Foster a positive, professional, and safety-focused environment for guests, team members, and the community
• Communicate clearly, honestly, and respectfully with guests and fellow staff members, including during high-pressure situations
• Complete all additional duties as outlined during staff training and onboarding

Qualifications

• Must be 16 years of age or older and have a valid driver's license
• Must be able to work a flexible schedule, including weekends and all major holidays
• Strong interpersonal and communication skills
• Completion of a background check
• Ability to sit/stand for long periods of time and work outside in extreme weather conditions, such as heat, cold, rain, and wind
• Able to lift at least 50 lbs

Skills & Qualifications:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.