Responsibilities and Duties

• Perform opening and closing assignments of the boathouse.
• Ensure exceptional professionalism and customer service are always provided to all guests and team members.
• Take responsibility for the overall guest experience at Fishing operation.
• Create a fun atmosphere for guests to enjoy through safety briefings and dispatching/receiving of jon boat rentals and kayak rentals.
• Ensure that all required paperwork is completed and properly stored.
• Take care of all equipment and properly store/clean at the end of the day.
• Perform daily sales transactions and audits within the ticketing system (BOS), while accurately maintaining and balancing a cash bank
• Handle cash and retail sales in a professional and accurate manner

Qualifications

• Must be 16 years of age or older and have a valid driver's license
• Must be able to work a flexible schedule, including weekends and all major holidays
• Strong interpersonal and communication skills
• Completion of a background check

Physical Requirements

• Standing and/or walking for long periods of time
• Moderate lifting, bending, and pushing, upwards to 50 lbs
• Sweep, dust, and pick up/dispose of trash.

Work Environment

• Must be able to work in various weather conditions, such as extreme heat, cold, rain, wind, sun, and darkness with limited lighting.

Skills & Qualifications:

• Be able to evaluate and select among alternative courses of action quickly and accurately.
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• Be able to convey information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.