Responsibilities and Duties

• Interact with all guests and all team members, at all times, in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling that will vary according to the needs of Callaway Gardens' business levels.
• Maintain high standards of personal appearance and grooming to include wearing a nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Maintain a friendly and warm demeanor at all times with both team members and guests.
• Maintains and suggests updates of all standards for your operation to include server appearance and uniform, attendance, service training to Callaway standards and product knowledge.
• Assist sales and event management in the coordination for banquet functions.
• Assist with conference set up and stewarding to coordinate all banquet functions.
• Responsibilities include interviewing, hiring; planning, assigning and directing work; scheduling team members; appraising performance; rewarding, counseling and disciplining team members; addressing complaints and resolving problems.
• Manages difficult or emotional customer situations; responds promptly to customer needs; responds to
  requests for service and assistance.
• Has knowledge and understanding of all department policies and procedures and communicates and enforces all policies fairly and consistently with team members.
• Strives for 100% satisfaction of all guests.
• Fills in wherever is needed to maintain an even flow for a banquet function.
• Conducts pre-shift meetings to train and coordinate the shift.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or management.

Qualifications

Education & Experience:

• High School Diploma Required; or at least 3 years related experience and/or training; or equivalent combination of education and experience.
• Experience in hotel or related field helpful.
• Must have a valid driver's license.

Physical Requirements:

• Long hours are sometimes required.
• Have a neat appearance.
• The team member will be required to walk and reach with hands and arms.
• The employee must regularly lift and/or move up to 30 pounds.
• Ability to stand for long hours at a time.

Mental Requirements:

• Be able to evaluate and select among alternative courses of action quickly and accurately.
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of
  those guest issues during the course of guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• Be able to convey information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and
  solving problems as necessary.