Responsibilities and Duties

• Perform routine inspections and preventative maintenance on all bicycles, including brake adjustments, drivetrain tuning, tire replacement, and wheel truing
• Diagnose and repair mechanical issues on a variety of bike types
• Maintain accurate maintenance logs and service records
• Conduct daily safety checks prior to rental operations
• Complete seasonal overhauls of the fleet during off-peak periods
• Maintain inventory of parts, tools, and supplies; communicate reordering needs
• Ensure area is clean, organized, and compliant with safety standards
• Assist guests with basic bike adjustments (seat height, helmet fitting, etc.)
• Support front-line rental operations as needed during peak periods
• Provide friendly, professional guest service consistent with Callaway Gardens standards
• Authorized driver for bike drop-off and pick-up for rentals at lodge, cottages and villas.

Qualifications

• Must be 21 years of age or older and have a valid driver's license
• Must be able to work a flexible schedule, including weekends and all major holidays
• Strong interpersonal and communication skills
• Completion of a background check
• Bicycle mechanic certification (e.g., Barnett’s, UBI, or equivalent) preferred
• CPR/First Aid certification (or willingness to obtain)

Physical Requirements

• Standing and/or walking for long periods of time
• Moderate lifting, bending, and pushing, up to 50 lbs
• Ability to complete the course and make rescues as necessary.
• Sweep, dust, and pick up/dispose of trash.

Work Environment

• Combination of workshop and outdoor rental environment
• Fast-paced during peak seasons (Spring Break, Summer, holidays)
• Collaborative team setting within Recreation operations

Skills & Qualifications:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.