Responsibilities and Duties

• Greet guests in a friendly and professional manner
• Assist guests with bike selection, proper sizing, and helmet fitting
• Perform basic safety inspections prior to each rental (tires, brakes, seat adjustments)
• Clean and stage bicycles for daily operations
• Check bikes in and out using POS or reservation systems
• Provide guests with trail maps, safety guidelines, and riding instructions
• Monitor bike inventory and report maintenance needs
• Assist Bike Mechanic with minor repairs and upkeep as needed
• Maintain cleanliness and organization of the rental area
• Follow all safety standards and operational procedures
• Support other Recreation activities during peak periods as assigned

Qualifications

• Must be 16 years of age or older and have a valid driver's license
• Must be able to work a flexible schedule, including weekends and all major holidays
• Strong interpersonal and communication skills
• Completion of a background check

Physical Requirements

• Standing and/or walking for long periods of time
• Moderate lifting, bending, and pushing, up to 50 lbs
• Sweep, dust, and pick up/dispose of trash.

Work Environment

• Combination of workshop and outdoor rental environment
• Fast-paced during peak seasons (Spring Break, Summer, holidays)
• Collaborative team setting within Recreation operations

Skills & Qualifications:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.