Responsibilities and Duties

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Supervise the Public Area staff: providing open communication, training, , coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Supervise and inspect the cleaning of the public areas and ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the public area operations.
• Issue supplies/goods to staff at the beginning of shift to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Perform any other job-related duties as assigned.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.

Education & Experience:

• At least 6 months of Supervisory experience

Physical Requirements:

• The ability to lift, pull and push moderate weight (minimum of 20 lbs.)
• The ability to stand, walk, lift and bend

Skills & Qualifications:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• Strong organizational skills
• Strong leadership skills
• Strong critical thinking skills
• Previous housekeeping skills preferred
• Previous customer service skills preferred, preferably in a hotel or related establishment preferred
• The ability to work a flexible schedule including weekends and holidays
• The desire to satisfy the needs of others in a fast-paced environment
• Multi-tasking skills
• Strong communication skills – ability to speak, read and write English Language