Responsibilities and Duties

• Interact with all guests and all team members, at all times, in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway Gardens’ standards, as required by scheduling that will vary according to the needs of Callaway Gardens’ business levels to include holidays and weekends.
• Maintain high standards of personal appearance and grooming to include wearing a nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Keep accurate records to include pesticide application logs.
• Maintain inventory of small tools and supplies, and report needs for materials and equipment to manager.
• Ensure all butterfly horticultural equipment is properly maintained.
• Practice and oversee proper horticultural techniques including planting, watering, weeding, pruning, pest control, fertilization, dead heading, plant production, and plant identification.
• Organize, prioritize, and plan tasks and weekly projects with direction from department manager.
• Train others in proper horticultural techniques
• Assist/lead daily tasks of butterfly maintenance and educational programming including but not limited to daily programs as needed, butterfly center opening/closing procedures, and volunteer trainings.
• Attend all meetings/training as required by supervisor or manager.
• Perform other duties as assigned by supervisor or management.

Qualifications

Education & Experience:

• Degree in Horticulture preferred or equivalent professional experience required.
• Experience working with tropical plants and/or working in a tropical conservatory preferred.
• Must have a valid driver’s license.
• Must complete WPS training within 5 days of hire or have a current GA commercial pesticide license.
• Must have a GA commercial pesticide license or obtain one within 180 days of hire.
• Must be computer literate; proficient in or able to learn Microsoft Excel, Microsoft Word, e-mail programs, and purchasing programs.

Physical Requirements:

• Long hours sometimes required.
• Potentially hard physical labor, lifting up to 50 pounds occasionally, lifting, carrying, pushing, pulling or otherwise moving objects.
• Ability to stand, squat and/or kneel for long periods of time.
• Ability to work high on ladders without a fear of heights.
• Ability to work in high temperatures and high humidity on a regular basis.
• Ability to work outdoors in all types of weather.
• Ability to operate small tools, lawn and gardening equipment.
• Ability to operate heavy equipment preferred.

Critical Thinking Skills:

• Be able to comfortably handle a wide variety of animals including parrots, insects, amphibians, etc on a regular basis.
• Be able to evaluate and select among alternative courses of action quickly and accurately.
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to assimilate complex information and data from various sources and consider, adjust, or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data, and perform basic math functions.
• Be able to convey information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.