Responsibilities and Duties

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
• Always comply with Callaway standards and regulations to encourage safe and efficient operations.
• Serve as the on-duty lead for lifeguards during assigned shifts.
• Provide real-time coaching, guidance, and support to lifeguard staff.
• Ensure proper lifeguard coverage, rotations, and break compliance.
• Model professional behavior, vigilance, and exceptional guest service.
• Communicate staffing or operational concerns to the Aquatics Supervisor.
• Support daily opening, operation, and closing procedures for beach and aquatic areas.
• Ensure lifeguards maintain proper surveillance, positioning, and readiness.
• Monitor water conditions, weather, guest activity, and potential hazards.
• Enforce aquatic rules and policies consistently and professionally.
• Serve as the lead responder during rescues, medical incidents, or emergencies until relieved by management.
• Assist in conducting safety checks, equipment inspections, and hazard mitigation.
• Complete accurate incidents, rescue, and injury reports.
• Participate in post-incident debriefs and safety reviews.
• Immediately address unsafe behaviors or conditions.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.

Qualifications

Education & Experience:

• 1–3 years of lifeguarding experience in an aquatic or beach environment.
• Prior lifeguard or supervisory experience preferred.
• Ability to obtain Ellis & Associates Special Facilities licensure within first six months of employment.
• Experience in resort, waterpark, or high-guest-volume aquatic environments preferred.

Physical Requirements:

• Ability to perform continuous surveillance and respond quickly to emergencies.
• Strong swimming ability, including open-water or beach rescues as applicable.
• Ability to lift, carry, or assist guests or equipment up to 50 lbs.
• Ability to stand, walk, and remain alert for extended periods.
• Comfortable working outdoors in varying weather and water conditions.
• Ability to work weekends, holidays, and extended hours as required.

Skills & Qualifications:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• Be able to show thorough knowledge of lifeguarding practices, rescue techniques, and emergency action plans.