Responsibilities and Duties

• Supervise daily operations, including opening and closing procedures and course inspections
• Lead, train, and support TreeTop Adventure attendants to ensure adherence to safety protocols and service standards
• Ensure all guests receive thorough safety briefings and an exceptional overall experience
• Monitor course activity and respond promptly to incidents, including performing and overseeing rescues when necessary
• Maintain accountability for all equipment, including inspections, maintenance, and proper storage
• Ensure completion and organization of all required reports and documentation
• Address guest concerns professionally and resolve issues in a timely manner
• Enforce company policies, procedures, and safety regulations at all times
• Assist with scheduling, shift coverage, and team coordination

Qualifications

• Minimum age requirement (typically 18+) with a valid driver’s license
• Previous experience in outdoor recreation, adventure courses, or leadership roles preferred
• Strong leadership, communication, and problem-solving skills
• Ability to train and motivate a team in a fast-paced environment
• CPR/First Aid certification (or ability to obtain) preferred
• Ability to pass a background check

Physical Requirements

• Ability to stand and walk for extended periods
• Capable of moderate lifting, bending, and pushing
• Ability to complete the course and perform high-angle rescues
• Maintain cleanliness of the work environment

Work Environment

• Must be able to work in various weather conditions, such as extreme heat, cold, rain, wind, sun, and darkness with limited lighting.
• Before applying, applicants should take into consideration that the Treetop course is 35-75 feet up in the air

Skills & Qualifications:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.