Responsibilities and Duties

• Assist with daily transportation and traffic flow operations throughout the property
• Support shuttle, trolley, tram, and special event transportation services
• Set up, monitor, and remove traffic control devices including cones, barricades, signs, and lane closures
• Direct vehicle and pedestrian traffic during high-volume events and peak operational periods
• Coordinate with Public Safety and event staff regarding road closures, emergency access, and transportation routing
• Monitor loading and unloading zones to maintain safe operations
• Provide guests with directions, event information, and transportation assistance
• Assist with parking operations during festivals, weddings, holiday events, and special activities
• Conduct routine inspections of assigned vehicles and report maintenance or safety concerns
• Maintain radio communication with dispatch and supervisors
• Respond professionally to changing operational needs and weather conditions
• Assist with ADA transportation accommodations when required
• Support emergency response and evacuation procedures as directed

Qualifications

Education & Experience:

• High school diploma or GED preferred
• Valid driver’s license with acceptable driving record required
• Previous transportation, traffic control, security, hospitality, or event operations experience preferred
• Ability to safely operate golf carts, shuttles, trolleys, or utility vehicles preferred
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Ability to remain calm and professional in high-traffic or high-stress situations

Physical Requirements:

• Long hours are sometimes required.
• Exerting up to 50 pounds of force occasionally, and /or 25pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time.
• Ability to sit for extended periods of time.

Skills & Qualifications:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.