Responsibilities and Duties

Transportation Operations

• Safely operate trolley vehicles on designated routes throughout Callaway Gardens.
• Adhere to all traffic laws, company policies, and transportation safety procedures.
• Conduct pre-trip and post-trip vehicle inspections and report maintenance concerns.
• Maintain established schedules while ensuring guest safety remains the top priority.
• Operate vehicles safely during high-volume attendance periods, special events, and varying weather conditions.
• Guest Service
• Greet guests in a friendly, professional manner.
• Provide information regarding attractions, events, dining locations, lodging areas, and park amenities.
• Assist guests with directions and general wayfinding throughout the Gardens.
• Create a positive and memorable transportation experience for all guests.
• Passenger Safety
• Ensure guests safely board and exit the trolley at designated stops.
• Monitor passenger behavior to maintain a safe riding environment.
• Assist guests with mobility needs, strollers, and accessibility accommodations when appropriate.
• Communicate safety instructions and operational updates to passengers.
• Operational Support
• Work closely with Loaders, Greeters, Guest Services, Safety, and Operations teams.
• Assist with transportation planning during festivals, races, holiday events, and other special programs.
• Support crowd management efforts during peak attendance periods.
• Communicate route delays, guest concerns, and operational issues to supervisors.
• Vehicle Care & Maintenance
• Perform daily vehicle inspections and complete required documentation.
• Maintain cleanliness and presentation standards for trolley vehicles.
• Report mechanical issues, safety hazards, or damage immediately.
• Assist with fueling, charging, and basic upkeep as assigned.

Qualifications

Education & Experience:

• Must be at least 21 years of age
• Valid driver’s license with acceptable driving record required
• Previous transportation, traffic control, security, hospitality, or event operations experience preferred
• Ability to safely operate golf carts, shuttles, trolleys, or utility vehicles preferred
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Ability to remain calm and professional in high-traffic or high-stress situations

Physical Requirements:

• Long hours are sometimes required.
• Exerting up to 50 pounds of force occasionally, and /or 25pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time.
• Ability to sit for extended periods of time.

Skills & Qualifications:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.

*This position is a seasonal position, and shifts will be given from September through the first week of January.