Responsibilities and Duties

Guest Transportation

• Safely operate courtesy carts throughout Callaway Resort & Gardens.
• Transport guests between attractions, lodging accommodations, event venues, parking areas, and resort amenities.
• Respond promptly to guest transportation requests.
• Assist guests with boarding and exiting vehicles safely.
• Provide transportation support during special events.

Guest Service

• Greet guests in a friendly, professional, and welcoming manner.
• Provide information about resort amenities, attractions, dining locations, lodging areas, and event venues.
• Offer directions and assist guests with wayfinding throughout the property.
• Anticipate guest needs and provide proactive assistance whenever possible.
• Serve as a positive representative of Callaway Resort & Gardens.

Safety & Compliance

• Operate vehicles in accordance with all company policies and safety procedures.
• Follow posted speed limits and traffic regulations throughout the property.
• Conduct daily vehicle inspections before operation.
• Report accidents, incidents, hazards, or maintenance concerns immediately.
• Maintain awareness of pedestrian traffic and high-volume guest areas.

Accessibility Assistance

• Provide transportation assistance for guests with mobility challenges.
• Assist with loading and unloading mobility devices, strollers, and personal belongings when appropriate.
• Ensure accessibility services are delivered professionally and respectfully.

Operational Support

• Assist departments with guest transportation logistics during peak attendance periods.
• Support transportation operations during races, concerts, seasonal events, and group functions.
• Communicate operational concerns, delays, or guest issues to supervisors.
• Help maintain efficient transportation coverage throughout the property.

Vehicle Care & Maintenance

• Perform routine vehicle inspections and complete required documentation.
• Maintain vehicle cleanliness and appearance standards.
• Monitor battery levels, charging schedules, and fuel requirements as applicable.
• Report maintenance needs promptly.

Qualifications

Education & Experience:

• Must be at least 21 years of age
• Valid driver’s license with acceptable driving record required
• Previous transportation, traffic control, security, hospitality, or event operations experience preferred
• Ability to safely operate golf carts, shuttles, trolleys, or utility vehicles preferred
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Ability to remain calm and professional in high-traffic or high-stress situations

Physical Requirements:

• Long hours are sometimes required.
• Exerting up to 50 pounds of force occasionally, and /or 25pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time.
• Ability to sit for extended periods of time.

Skills & Qualifications:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.