Job Summary

Responsible for enforcement of credit guidelines, performing collection activities on accounts as required, collection and reconciliation of past due accounts, and working with customers to resolve past due Account Receivable balances and invalid account disputes. Facilitate collection negotiations, customer account reconciliations, manage requests made by internal and external customers for information or assistance, and facilitating collections of outstanding receivables to achieve Company goals.

Duties and Responsibilities

• Coordinate the cash application process; process bank documents; reconcile accounts receivable as well as bad debt accounts.
• Evaluate customer credit worthiness for extending credit and propose credit limits; review and process Letters of Credit.
• Utilize appropriate collection methods and protocols to motivate delinquent customers to pay past due balances; communicate and enforce credit policy with customers.
• Ensure customer disputes and deductions are resolved in a timely manner; maintain documentation and notes regarding credit and collection activities.
• Research, refute, or otherwise appropriately address invoice deductions and compliance fines from customers; collect on refuted deductions and fines.
• Monitor customer accounts for shipment releases based on account status, company credit policy, and established terms of payment.
• Complete administrative tasks associated with assigned accounts, including but not limited: order releases, ISO hold releases, process credit applications, trade reference request, etc.
• Maintain and manage an appropriate level of communication with internal departments (i.e., Sales, Logistics, and Finance).
• Provide regular reports to management as deemed appropriate; prepare ad hoc reports and analysis as request by management.
• Other duties as deemed necessary.

Qualification Requirements

Minimum Education:

• High School Diploma or completion of GED equivalent. Bachelor’s degree in business administration, finance, accounting, or related field of study is preferred.

Minimum Experience:

• Five (5) years of progressive credit, cash application, and/or collections experience.

Licensure/Certification(s):

• None.

Knowledge, Skills and Abilities

• Knowledge of cash application, collections, and credit standards of practice.
• Strong knowledge of business math.
• Strong proficiency using a Personal Computer (PC) to include Microsoft Office.
• Proficiency using financial management software and solutions (i.e., SAP).
• Good communication skills and the ability to effectively communicate in English both verbally and in writing.
• Strong interpersonal skills and the ability establish and maintain effective professional relationships with internal and external contacts.
• Customer service skills and the ability to remain focused on maintaining a rapport with customers of mutual respect.
• Strong problem solving skills.
• Strong analytical skills and the ability to maintain information in a well-organized and easily understood manner.
• Ability to work with minimal direct supervision.
• Ability to effectively work cross-functionally.
• Ability to regularly demonstrate initiative.
• Ability to maintain regular and predictable attendance.
• Ability to work in a constant state of alertness.

Physical Requirements

Normal Office Environment.