This position performs customer service duties in support of the licensure and tax collection activities of the department.

• Receives and processes applications pertaining to business licenses, alcoholic beverage licenses, home inspectors, taxicab services, pawnshop services, second-hand jewelry services, and tree services.
• Computes and assists in the calculation of occupation taxes, excise taxes, franchise taxes, right-of-way agreements, discounts, penalties, and interest due, excise tax reporting, and franchise tax reporting.
• Collects and records occupation tax payments, hotel/motel excise tax payments, alcohol distributor excise tax payments, mixed drink excise tax payments, car rental excise tax payments, and right-of-way agreement tax payments.
• Provides information to the general public in the processing of business licenses and certificates of occupancy; determines if applications are in accordance with policies and procedures.
• Reads and interprets documents received from other departments and agencies relating to the processing and issuance of business licenses.
• Makes business license coding determinations utilizing the North American Industrial Classification System.
• Performs a variety of clerical and administrative functions involving data entry, typing, and filing.
• Enters, researches, and retrieves information and reports from computer databases in order to provide information and copies of documents to the general public and other departments.
• Composes routine correspondence pertaining to the issuance and compliance of various licenses types.
• Balances cash drawer till daily against license system report totals.
• Performs other related duties as assigned.

• Knowledge of the principles and practices of records maintenance and information retrieval.
• Knowledge of relevant federal and state laws, local ordinances, and department policies and procedures.
• Skill in utilizing various computer software programs.
• Ability to read, write, and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Ability to resolve problems in a timely, efficient, and effective manner.
• Ability to communicate effectively both orally and in writing.
• Ability to plan, coordinate, and organize work; set priorities, and meet critical deadlines.
• Proficiency with the use of computers, including Microsoft Office programs.

The work is typically performed while sitting at a desk or table. The employee must occasionally lift light objects.

• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bending legs at knee to come to rest at knees.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Talking 1- expressing ideas by spoken word
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.

The work is typically performed in an office, library, or computer room.