Amazing Careers

Museum Support Specialist - G112 - Ma Rainey Home

Columbus Consolidated Government

Columbus Consolidated Government

Customer Service
Columbus, GA, USA
Posted on Friday, February 9, 2024

Major Duties and Responsibilities

  • Knowledge of the life and times of Gertrude “Ma” Rainey
  • Greets visitors and assists with information and answers questions.
  • Specialist is responsible for safely conducting tours and providing excellent customer service
  • Leading museum tours for large and small groups of all ages, as well as scheduling reservations for tours
  • Interacting with a wide range of visitors, from children to adults
  • Utilize the techniques of dialogue and inquiry, role play and storytelling to present the life of Ma Rainey
  • Responsibilities include assisting with special events and programs, engaging visitors during tours, and ensuring a rewarding experience for all guests.
  • Provide information about the history of the museum and its collections to visitors
  • Assisting with the care of artifacts or specimens
  • Answers the telephone; screens calls; provide information to callers
  • Performs administrative and clerical work including typing, filing, and data entry.
  • Performs other related duties as assigned.

Knowledge, Skills and Abilities

  • Knowledge of the principles and practices of modern office administration.
  • Skill in problem solving and decision making.
  • Skill in multi-tasking while working with large groups.
  • Skill in operating standard office equipment including work related computer applications.
  • Skill in oral and written communication.
  • Ability to interact with people of all ages and backgrounds in a friendly and courteous manner.

Minimum Educational and Training Requirements

Knowledge and level of competency commonly associated with the completion of specialized training in the occupational field, in addition to basic skills typically associated with a high school education. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years

Physical Requirements

The work is typically performed while sitting at a desk or table. The employee must occasionally lift light objects.

  • Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
  • Climbing – ascending, descending ladders, stairs, ramps, requires body agility.
  • Crawling – moving about on hands, knees, or hands, feet.
  • Crouching – bending body forward by bending leg, spine.
  • Feeling – perceiving attributes of objects by touch with skin, fingertips.
  • Grasping – applying pressure to object with fingers, palm.
  • Handling – picking, holding, or working with whole hand.
  • Hearing 1 – perceiving sounds at normal speaking levels, receive information.
  • Hearing 2 – receive detailed information, make discrimination in sound.
  • Kneeling – bending legs at knee to come to rest at knees.
  • Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
  • Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
  • Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
  • Pulling - use upper extremities to exert force, haul or tug.
  • Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.
  • Reaching – extending hands or arms in any direction.
  • Repetitive Motion – substantial movements of wrists, hands, fingers.
  • Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
  • Standing – for sustained periods of time.
  • Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
  • Talking 1- expressing ideas by spoken word
  • Talking 2 – shouting to be heard above ambient noise.
  • Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
  • Visual Acuity 2 - color, depth perception, field of vision.
  • Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
  • Visual Acuity 4 - operate motor vehicles/heavy equipment.
  • Visual Acuity 5 -close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts.
  • Walking - on foot to accomplish tasks, long distances, or site to site.

The work is typically performed in an office, library, or computer room.