• Answers 911 calls.
• Question callers to determine the nature of their emergency.
• Enters calls into the computer system.
• Enters Emergency Medical Dispatch calls into the system.
• Performs other related duties as assigned.

• Knowledge of department policies and procedures.
• Skill in the operation of computers and other standard office equipment.
• Skill in interpersonal relations.
• Skill in oral and written communication.

Knowledge and level of competency commonly associated with the completion of specialized training in the occupational field, in addition to basic skills typically associated with a high school education. High School Diploma or G.E.D. US Citizen or naturalized citizen of the U.S. and no felony convictions. Must be able to type a minimum of 35 words a minute with 90% accuracy. No experience requirements. Possession of or ability to readily obtain GCIC/NCIC certification. Ability to successfully complete a basic Emergency Dispatch Course. Ability to successfully complete a basic Emergency Medical Dispatch Course.

The work is typically performed while sitting at a dispatch console, desk, or table.

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bending legs at knee to come to rest at knees.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Pulling - use upper extremities to exert force, haul or tug.
• Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
• Talking 1- expressing ideas by spoken word
• Talking 2 – shouting to be heard above ambient noise.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
• Visual Acuity 4 - operate motor vehicles/heavy equipment.
• Visual Acuity 5 -close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts.
• Walking - on foot to accomplish tasks, long distances, or site to site.

The work is typically performed in a computer room where the employee may be exposed to noise. The job requires 12-hour shifts with rotating off days.