• Provides a positive first impression of theColumbus Civic Center to all guests.
• Provides superior customer service to internaland external clients.
• Accurately operates the TicketMaster ticketingsystem processing sales, refunds, and other ticketing concerns.
• Handles cash responsibly and accurately.
• Communicates positively, efficiently, and courteouslywith guests.
• Problem solves by assisting guests with needsrelated to seating, ticketing needs, and ticketing accounts.
• Works cooperatively and jointly to providecontinuous improvement and excellent customer-driven service.
• Performs other related duties as assigned.

Must have prior money-handling experience, excellentcustomer service skills and must be able to multitask in high-stress situations.

Knowledge and level of competency commonly associated with the completion of specialized trainingin the occupational field, in addition to basic skills typically associated with a high schooleducation. Experience sufficient to thoroughly understand the work of subordinate positions and to beable to answer questions and resolve problems, usually associated with one to three years experienceor service.

The work is typically performed while intermittentlysitting, standing, stooping, walking, bending, or crouching. The employeefrequently lifts light and heavy objects, climbs ladders, uses tools orequipment requiring a high degree of dexterity, and distinguishes betweenshades of color. Additionally, the following physical abilities are required:

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bending legs at knee to come to rest at knees.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities,back.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Pulling - use upper extremities to exert force, haul or tug.
• Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing – for sustained periods of time.
• Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
• Talking 1- expressing ideas by spoken word.
• Talking 2 – shouting to be heard above ambient noise.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
• Visual Acuity 4 - operate motor vehicles/heavy equipment.
• Visual Acuity 5 -close acuity for inspection of small defects, machines, use measurement devices, or fabricateparts.
• Walking - on foot to accomplish tasks, long distances, or site to site.

The work is typically performed while intermittentlystanding, stooping, walking, bending, or crouching.