The Network Operations Manager maintains the city’s network and related systems. The Network Operations Manager is responsible for the day-to-day operations of the Network Operations Division. This includes ensuring key performance indicators are being achieved, such as work order completion, efficient completion time, and customer satisfaction. The Network Operations Manager is expected to design leadership goals for his department and to provide I.T. leadership with strategic initiatives to achieve each year.

• Carries out managerial and supervisory responsibility, including hiring and training; plans, assigns, and directs work to employees; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
• Oversees projects to improve the overall network infrastructure and network efficiency for the CCG, including planning, designing, and implementing the project.
• Oversees adjustments to server or software settings to improve performance.
• Oversees network software installation on servers; gives access to designated users; maps drives; sets clients up on workstations.
• Oversees the upgrading and patching of operating systems, virus protection, and network software on all servers and workstations.
• Oversees the administration of the Hyper-V environment.
• Oversees the administration of the Office 365 Exchange system.
• Oversees the administration of Cybersecurity training and simulated phishing tests.
• Backs up and restores data; schedules and maintains complete restorable backups and information for CCG systems.
• Collaborates with outside vendors and their requirements to implement applications and hardware on the CCG network.
• Monitors the DMARC security of the CCG’s email domains.
• Monitors the Azure environment and Azure AD.
• Performs other related job duties as assigned.

• Knowledge of network protocols and network hardware, including how to properly configure the hardware.
• Knowledge of cybersecurity principles.
• Knowledge of computer systems.
• Knowledge of network servers and their software packages.
• Knowledge of backup hardware and software.
• Knowledge of the IP telephony system.
• Knowledge of Windows server services.
• Skill in troubleshooting complex network issues, including the ability to use a variety of sources to resolve issues.
• Skill in project management techniques.
• Skill in organization and customer service.
• Skill in interpersonal relations.
• Skill in oral and written communication.
• Ability to operate a city vehicle.

Bachelor's in Computer Sciences, Computer Technology, Management Information Systems or related field is required; Experience sufficient to thoroughly understand the work of subordinate positions and to be able to answer questions and resolve problems, usually associated with one to three years experience or service.

The work is typically performed while sitting at a desk or table with intermittent standing, walking, bending, crouching, or stooping. The employee must occasionally lift light and heavy objects, climb ladders, and distinguish between shades of color. Additionally, the following physical abilities are required:

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Climbing – ascending, descending ladders, stairs, ramps, requires body agility.
• Crawling – moving about on hands, knees, or hands, feet.
• Crouching – bending body forward by bending leg, spine.
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bending legs at knee to come to rest at knees.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Pulling - use upper extremities to exert force, haul or tug.
• Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing – for sustained periods of time.
• Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
• Talking 1- expressing ideas by spoken word.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
• Walking - on foot to accomplish tasks, long distances, or site to site.