This position is responsible for providing administrative support to the Pension Plans Administrator and Human Resources Specialist Benefits.

• Performs customer service functions by answering retiree requests and questions.
• Completes benefit estimates and distributes PIN letters in PensionGold.
• Completes and maintains miscellaneous receipts for pension contributions.
• Maintains, and updates retiree information in Advantage 4.0.
• Enters employee deferred compensation payroll modifications in Advantage 4.0.
• Assists with retirement packages.
• Completes and distributes No-Show letters.
• Audit death pension benefits.
• Process pension refunds
• Performs other related duties as assigned.

• Knowledge of office administration practices and procedures.
• Skill in the operation of standard office equipment.
• Skill in computers and software programs.
• Skill in customer service.
• Skill in creating and maintaining files.
• Skill in the preparation of reports.
• Skill in reading and interpreting documents.
• Skill in taking meeting notes.
• Skill in problem-solving and decision-making.
• Skill in interpersonal relations.
• Demonstrate strong oral and written communication skills.
• Excellent organizational and time management skills.

Knowledge and level of competency commonly associated with the completion of specialized training in the occupational field, in addition to basic skills typically associated with a high school education. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

The work is typically performed while sitting at a desk or table with intermittent bending, crouching, or stooping. The employee must occasionally lift light objects. Additionally, the following physical abilities are required:

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bending legs at knee to come to rest at knees.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing – for sustained periods of time.
• Talking 1- expressing ideas by spoken word.
• Talking 2 – shouting to be heard above ambient noise.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
• Walking - on foot to accomplish tasks, long distances, or site to site.

The work is typically performed in an office, library, or computer room.