The Audio-Visual (AV) Specialist serves as the primary technical resource for the installation, operation, troubleshooting, and maintenance of audio-visual systems throughout the Columbus Consolidated Government (CCG). This position provides front-line support for AV technology used in conference rooms, training rooms, public meeting spaces, and other collaboration spaces.

The AV Specialist is responsible for diagnosing and resolving common issues related to presentation systems, video conferencing platforms, sound systems, displays, and related control equipment. The position works closely with other IT divisions to resolve more complex issues and ensure reliable, high-quality AV services for city operations and public-facing events.

• Installs, configures, tests, maintains, and repairs audio-visual equipment, including projectors, displays, microphones, speakers, mixers, cameras, control systems, and conferencing solutions.
• Troubleshoots and resolves issues related to sound quality, video display, connectivity, and control systems.
• Supports video conferencing platforms and integrated meeting room technologies.
• Performs initial triage of AV-related network or connectivity issues and coordinates with other IT divisions as needed.
• Produces detailed service and incident reports and documents AV system configurations and standard operating procedures.
• Maintains inventory records for AV equipment and assists with asset tracking.
• Makes recommendations regarding AV equipment repairs, replacements, upgrades, and system improvements.
• Operates city vehicles and equipment safely while transporting or installing AV systems.
• Follows established IT policies, safety procedures, and operational protocols.
• Builds and maintains positive relationships with customers, department staff, vendors, and event stakeholders.
• Maintains and expands technical knowledge, skills, and abilities related to AV technologies and industry best practices.
• Performs other related job duties as assigned.

• Knowledge of audio-visual equipment, systems, and signal flow concepts.
• Knowledge of standard AV installation, cabling, and troubleshooting practices.
• Knowledge of basic networking concepts as they relate to AV systems and conferencing technologies.
• Skill in operating and supporting presentation and collaboration platforms.
• Skill in diagnosing technical problems and determining appropriate solutions.
• Skill in operating a personal computer and related software applications.
• Skill in customer service and interpersonal relations.
• Skill in oral and written communication.
• Ability to work effectively under time constraints, including live-event environments.
• Ability to operate city vehicles.

Knowledge and level of competency commonly associated with completing specialized training in audio-visual technology, information technology, electronics, or a related field, in addition to basic skills typically associated with a high school education.

Sufficient experience to understand the basic principles relevant to the position’s primary duties, usually associated with completing an apprenticeship/internship or having one to two years of related experience.

Has knowledge of current Crestron and Biamp technology, specifically.

Possession of or the ability to obtain a valid driver’s license issued by the State of Georgia.

The work is typically performed while sitting, standing, stooping, walking, bending, or crouching. The employee must frequently lift light and heavy objects, use tools or equipment requiring a high degree of dexterity, and distinguish between shades of color. Additionally, the following physical abilities are required:

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Climbing – ascending, descending ladders, stairs, ramps, requires body agility.
• Crawling – moving about on hands, knees, or hands, feet.
• Crouching – bending body forward by bending leg, spine.
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bending legs at knee to come to rest at knees.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Pulling - use upper extremities to exert force, haul or tug.
• Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing – for sustained periods of time. Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
• Talking 1- expressing ideas by spoken word.
• Talking 2 – shouting to be heard above ambient noise.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
• Visual Acuity 4 - operate motor vehicles/heavy equipment.
• Visual Acuity 5 -close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts.
• Walking - on foot to accomplish tasks, long distances, or site to site.

The work is typically performed in offices, meeting rooms, training facilities, event venues, and other city facilities. The employee may be exposed to electrical equipment, ladders, tight spaces, and varying noise levels during events or installations.