The Technical Operations manager is responsible for the day-to-day operations of the Technical Operations Division. This includes ensuring key performance indicators are being achieved, such as work order completion, efficient completion time, and customer satisfaction. In addition to these duties, the Technical Operations Manager is also responsible for procuring new technology for the CCG, including, but not limited to: laptops, desktops, cell phones, and other mobile devices. The Technical Operations Manager is expected to design leadership goals for his department and to provide I.T. leadership with strategic initiatives to achieve each year.

• Carries out managerial and supervisory responsibility, including hiring and training; plans, assigns, and directs work to employees; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
• Monitors leave time and hours worked for Technical Operations Division.
• Monitors the progress of assigned requests.
• Receives, reviews, and procures requests for new technology.
• Supervises the status of the mobile phone system to include, but not limited to, the ordering of new devices, user support for devices, and immediate payment of the mobile phone bill.
• Oversees the CCG’s technology asset management system and uses data from it to prepare technology refresh cycles.
• Determines, plans, and presents recommendations for the future of the Technical Operations Division and the I.T. department to I.T. leadership.
• Oversees the accounts payable and payroll printing processes.
• Serves as a member of the I.T. Action Response Team.
• Build positive relationships with customers.
• Performs other related job duties as assigned.

• Knowledge of management and supervisory techniques.
• Knowledge of the software and hardware used by the Columbus Consolidated Government.
• Knowledge of cybersecurity principles.
• Knowledge of new emerging technologies.
• Knowledge of accounting procedures.
• Skill in project management techniques.
• Skill in organization and customer service.
• Skill in interpersonal relations.
• Skill in oral and written communication.
• Ability to operate a city vehicle.

Bachelor's degree in Computer Science, Computer Technology, Management Information Systems, or a related field is required. Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the department to direct and coordinate work within the department is usually interpreted to require three to five years of related experience.

The work is typically performed while sitting at a desk or table. The employee must occasionally lift light objects. Additionally, the following physical abilities are required:

• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Talking 1- expressing ideas by spoken word.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.

The work is typically performed in an office, library, or computer room.