This position performs technical duties in support of the collections activities of the department.

• Performs delinquent account collection functions to recover revenue owed to the government; notifies customers by mail, e-mail, or telephone to secure payment for amounts due; contacts insurance companies for payment of ambulance fees if needed.
• Collects, records, and maintains data necessary for the collection of revenue owed to the city to include fees, taxes, and receivables.
• Research customers to obtain correct and/or current information for collection purposes.
• Prepares necessary documentation including liens against properties for lot clearings and demolitions.
• Negotiates payment arrangements by telephone or in person; records information for future reference; responds to requests for information from the public by mail or telephone.
• Receives and analyzes all correspondence regarding monies owed; processes and records new insurance information, paperwork from Bankruptcy Court, and requests from attorneys for information.
• Posts monies to appropriate accounts.
• Prepares, prints and mails daily ambulance bills to customers and insurance claims to the correct company.
• Track and collect payments, including setting up payment plans for outstanding bills.
• Performs other related duties as assigned.

• Knowledge of applicable federal, state, and local laws regarding the collection of taxes and other revenues.
• Knowledge of Generally Accepted Accounting Principles.
• Knowledge of real estate proceedings for property liens.
• Knowledge of insurance forms and filing procedures.
• Knowledge of HIPPA regulations.
• Skill in utilizing financial computer software programs.
• Skill in problem solving and decision making.
• Skill in gathering and analyzing complex data.
• Skill in operating standard office equipment.
• Skill in oral and written communication.
• Knowledge of codes like ICD-10.

Knowledge and level of competency commonly associated with the completion of specialized training in the occupational field, in addition to basic skills typically associated with a high school education. Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

The work is typically performed while sitting at a desk or table. The employee must occasionally lift light objects.

• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bending legs at knee to come to rest at knees.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Talking 1- expressing ideas by spoken word.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.

The work is typically performed in an office, library, or computer room.