08/26/2025

Essential Functions

Assist the VP of Marketing and Business Development in ensuring completion of duties and assignments in a timely manner as outlined in the Policy & Procedures Manual, in compliance with the VP of Marketing and Business Development job description.

Supervisory Responsibilities

Direct

• Supervises and directs volunteers with assignments to ensure satisfactory completion of duties.

Indirect

• Columbus Hospice Volunteers

Challenges in Position

• Coordinate several jobs at one time. Flexibility to work evenings and weekends, as needed.

Decision Making Latitude

Individual Decision Making Parameters

• Individual is able to make publication and media decisions in the absence of the VP of Marketing. Proofread printed documents and sign to proceed with printing. Make decision concerning a volunteer’s eligibility of participation in the absence of the VP of Marketing and Volunteer Services.

In Collaboration with Management

• Volunteer training, volunteer in-services, and direct contact with volunteers to address their needs.

Qualification Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with professionalism and mutual respect for all.
• The requirements in this job description are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or equivalent required
• Associates degree or higher preferred; or
• One to two years related experience and/or training; or
• Equivalent combination of education and experience.
• Proficient in Word, Excel, and PowerPoint.

Certificates, Licenses, Registrations, Vaccines

• Influenza vaccine during influenza season required
• Valid driver’s license and satisfactory MVR (motor vehicle record) required
• Proof of automobile liability insurance required

Mathematical Skills

• Basic math skills required

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Position Requirements (not all-inclusive)

• Create flyers and volunteer newsletter.
• Maintain all volunteer files to include CMS required documents.
• Ensure mandatory paperwork is current.
• Assist VP of Business Development with all Columbus Hospice fundraisers.
• Help organize and coordinate special events to include employee morale events.
• Coordinating volunteers visiting nursing homes and work with their activity directors.
• Volunteer retention to include sending birthday/anniversary cards, assisting with volunteer events (retreat/in-services/new volunteer training).
• Coordinate all volunteer assignments to include follow up communication with patients and families.
• Assisting with volunteer evaluations.
• Proficient in all department duties and responsibilities. Provide back up when needed in volunteer department. Evening and weekend hours required.
• Contact patient family member within 3 working days.
• Keep documentation of all recruiting and retainment efforts.
• Maintain contact with volunteers by publishing newsletter and phone calls as needed.
• Attend IDT meetings and document volunteer involvement in the EMR system
• Assist with special projects, as requested.
• All other job duties as may be assigned.
• Oversee use of food bank access and records. Retain records for 3 years and submit required reports.
• Take all reasonable precautions to maintain privacy and non-disclosure of any confidential information about patients, other staff members, and the general operations of Columbus Hospice.
• Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers.
• Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job.
• When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.
• Participate in staff development (15 hours of CEUs) annually.
• Meet all job responsibilities, including attendance requirements and prompt arrival at work.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include depth perception.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed. Management retains the discretion to add or to change the duties of the position at any time.