POSITION TITLE: Team Assistant DATE: 09/25/2025

REPORTS TO: COO

FLSA STATUS: Non-Exempt

SCHEDULE: Full Time

Essential functions

Assist the Bereavement Team Coordinator with clerical duties related to the bereavement department

No Supervisory Responsibilities

Position requirements

• Must be skilled at prioritizing tasks and meeting deadlines.
• Must be detailed oriented
• Must be able to multi-task effectively to meet position expectations
• Must have good people and communication skills
• Must be able to independently carry out and prioritize assigned job duties.
• Consult with manager when clarification, direction, or assistance is needed with assigned job duties

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with professionalism and mutual respect for all. The requirements in this job description are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or general equivalency diploma (GED) required.
• Minimum of six months of clerical experience required; in a healthcare environment preferred.
• Must be able to proficiently work with Microsoft programs (Word, Excel, Outlook)
• Experience with an electronic medical record system is preferred.

Certificates, Licenses, Registrations, Vaccines

• Influenza vaccine during influenza season (Nov. – March) required
• Reliable personal transportation required
• Valid drivers’ license, auto insurance, and good driving record as per company policy
• CPR Certification preferred

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram format.
• Ability to deal with problems involving several variables in standardized situations.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence
• Ability to speak professionally to patients, physicians and others in the organization via telephone and personal communication.

Position Requirements (not all inclusive)

• Enter family members into the EMR system
• Create and send condolence cards/communications to family members
• Prepare call lists for the week
• Chart the volunteer notes each week
• Handle return mail (to include cancellation of future mailings)
• Prepare reports as needed
• Provide administrative support with all bereavement programs (bi-annual memorial service, Camp Hope, Holiday Hope, etc…)
• Answer phone calls (direct calls and voicemails) as needed
• Take all reasonable precautions to maintain privacy and non-disclosure of any confidential information about patients, other staff members, and the general operations of Columbus Hospice.
• Always represent the company in a positive and professional manner to include but not limited to: co-workers, management, vendors, and customers.
• Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job.
• When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.
• Ensure job responsibilities are met, including attendance requirements and prompt arrival at work.
• Assist with special projects, as requested.
• Always maintain patient/family member confidentiality
• All other job duties as may be assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; sit; and intermittently required to climb (using short step stool); balance; stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds, and occasionally move up to the weight of a person in a wheelchair. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate

This job description is not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed. Management retains the discretion to add or to change the duties of the position at any time.