CNA Staffing Supervisor (33698)
Columbus Hospice of Georgia and Alabama
CNA Staffing Supervisor (33698)
Overview
Description
JOB DESCRIPTION DATE: 12/10/2025
POSITION TITLE: CNA Staffing Supervisor
REPORTS TO: Team Manager
FLSA STATUS: Exempt
SCHEDULE: Full Time
Essential Functions
Manages the provision of patient care by an interdisciplinary team for hospice patients and families. Monitors expected level of care and documentation based on regulatory and agency standards. Manage the personnel functions and performance of an interdisciplinary team. Supervises Home Care CNAs and CNA Staffing Specialist. Make assignments and schedules to ensure that patient care needs are met. Ensures quality of care provided by assigned staff.
Supervisory Responsibilities
Direct
Supervise and direct all patient care activities CNAs and CNA Staffing Specialist.
Indirect:As assigned
Challenges in Position
- Flexible work schedule, including evenings and weekends as needed. Coordinate several tasks at one time.
- Frequent interruptions.
- Ensuring care is not interrupted due to staffing variations.
- Frequent schedule changes and prioritization of staffing needs.
- May encounter staff, patients, and families in high emotional states.
- Deal with sensitive issues concerning staff, patients, and families.
Decision Making Latitude
Individual Decision Making Parameters
May hire CNAs, and CNA Staffing Specialist after consultation with supervisor; scheduling of CNA staff; routine disciplinary actions; manage routine patient/family issues. Prioritize CAN staffing needs and assign staff to meet patient care needs. Performance evaluations and disciplinary action.
In Collaboration with Management
Hire CNA’s in collaboration with clinical senior management; disciplinary actions that require more than verbal or written counseling including termination; unusual or complex patient or family issues
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with professionalism and mutual respect for all. The requirements in this job description are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- Associates degree from an approved school of nursing required.
- Bachelor's degree from an approved school of nursing preferred.
- 2-3 years in progressively more responsible related work experience with one-year concurrent experience in home health/hospice.
Certificates, Licenses, Registrations, Vaccines
- Current Georgia and Alabama RN License, or valid eNLC compact RN license, required
- BLS CPR certification required
- Current CHPN certification required or must be obtained within one year of position placement.
- Valid United States driver’s license with a good driving record required
- Reliable personal transportation required
- Influenza vaccine during influenza season (Nov. – March) required
Reasoning Ability
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Language Skills
- Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
- Ability to respond to sensitive inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
Position Requirements (not all-inclusive)
- Knowledgeable of Medicare Conditions of Participation for Hospice & Inpatient Hospice (Part 418.100), Medicaid regulations, TJC standards of Hospice & Inpatient Hospice, Georgia State Hospice regulations, and Columbus Hospice Policies & Procedures.
- Understanding of and ability to guide others in the provision of aggressive hospice care and control of symptoms, particularly pain.
- Assign new patients to the appropriate clinical staff and re-assign as needed to ensure coverage of patient care.
- Supervise home care CNAs and CNA Staffing Specialist.
- Review scheduling with CNA Staffing Specialist to ensure consistency and best utilization of CNAs. Be proactive and flexible with staffing to ensure the best care possible while remaining within budget.
- Monitor and review CNA reporting in EMR system for accuracy and completeness. Monitor and review CNA mileage reporting for accuracy and legitimacy.
- Monitor and review CNA timecard reporting for accuracy and completeness.
- Perform annual supervisor evaluation on home team CNAs while the CNA is caring for a patient, in conjunction with the annual performance evaluation.
- Ensure that CNAs receive supervisory visits by home team RNs every 14 days, and that supervisory visits are documented appropriately and timely; ensure that at least one of the supervisory visits every 14 days is in person, with CNA performing care during visit.
- Exception: CNA supervisor will perform supervisory visits every 14 days for patients with Medicaid; may delegate to staff RN occasionally, but in all instances must ensure that supervisory visits are made in person and documented at the time of the visit no less often than every 14 days for Medicaid patients.
- Conduct mandatory meetings with Home Team CNAs as often as deemed necessary – no less than twice per year.
- Responsible for reviewing patient charts to ensure compliance with hospice CNA plan of care.
- Attend IDG when necessary to provide input on any issues regarding patient CNA services.
- Encourage team members to obtain skills and education in areas of weakness, and encourage CNA’s to take the hospice CNA certification exam after at least two years of service.
- Maintain regular communication with all assigned staff.
- Manage conflict, problem solve and de-escalate situations as they arise in relation to patient care and among staff.
- Assist Team Manager with performance evaluations and disciplinary actions. Recommending disciplinary actions including termination, per policy (when applicable).
- Update supervisor on routine basis regarding staff concerns and other pertinent issues.
- Orient new assigned employees to the specifics of their duties.
- Ensure that assigned team members are compliant with continuing education requirements. Identify educational needs of CNAs and provide one-on-one and group education as identified.
- Acquire 15 continuing education hours per year.
- Of the required 15 hours per year, at least 12 hours must be in hospice-specific topics offered by Columbus Hospice.
- Identify own learning needs and participate in education opportunities to meet those needs.
- Participate in performance improvement/quality improvement/compliance activities.
- Participate in TJC accreditation processes, and surveys by regulatory and other accrediting agencies.
- Demonstrate commitment to the mission and service excellence process by adhering to all facets of the Columbus Hospice Policies and Procedures.
- Take all reasonable precautions to maintain privacy and non-disclosure of any confidential information about patients, other staff members, and the general operations of Columbus Hospice.
- Always represent the company in a positive and professional manner with others, e.g., co-workers, management, vendors, and customers.
- Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job.
- When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.
- Ensure job responsibilities are met, including attendance requirements and prompt arrival at work. Assist with special projects, as requested.
- All other job duties as may be assigned.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate. Potential exposure to hostile environments, cigarette smoke, and pets.