The University System of Georgia (USG) is comprised of 25 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

This role is based at the Information Technology Services (ITS) office in Athens, Georgia, located at 2500 Daniells Bridge Road. Onsite attendance is required five days a week, and remote work is not offered for this position.

This position is for permanent, full-time employment. Candidates must reside in the state of Georgia or be willing to relocate to Georgia as a condition of employment.

Please note that we do not provide visa sponsorship or support visa transfers for this position at any point in time. Applicants must be legally authorized to work in the United States.

This is a professional-level position responsible for providing functional analysis and production support for enterprise administrative information systems. The position analyzes business processes and system issues, works with users to identify and resolve problems, and supports the ongoing maintenance, enhancement, testing, and operation of complex applications and services.

Under the general supervision of the Manager of the application area and in coordination with senior and lead analysts, the position provides functional support for PeopleSoft HCM, with a primary focus on Payroll, Time and Labor, and Absence Management. Responsibilities include researching and resolving production issues, analyzing business and system requirements, supporting system configuration and enhancements, developing and executing test plans, documenting processes and procedures, and assisting institutional users. The position works closely with functional, technical, and managerial staff to ensure that applications and integrations operate effectively and that business needs are addressed.

The position participates in projects and other initiatives related to the supported application areas and may lead smaller assignments or initiatives as appropriate. Tasks are varied in nature and often time-critical, and the customer base and service environment are complex. Adherence to established standards, procedures, and IT best practices is expected, along with flexibility in meeting customer and operational needs. Data-based decision-making is expected.

• Provide second-level production support for the 26 colleges and universities that comprise the University System of Georgia and to the University System of Georgia Shared Services Center. This position will specifically support the Payroll, Payroll Accounting, and related modules within the PeopleSoft Human Capital Management (HCM) System.

• Provide subject matter expertise and mentoring for other subject matter experts (SMEs) in providing functional support to end users on multiple PeopleSoft modules within the Human Capital Management (HCM) system.

  • Serve as backup support analyst providing functional support to end users on multiple modules within core application systems. Areas of backup expertise might include one or more of the following: Human Resources, Payroll, Time and Labor, Absence Management, Commitment Accounting, Workflow and Security.

  • Provide expertise as the functional liaison to support the integration of various application systems among multiple core administrative application systems.

  • Provide 24/7 on-call rotational support of applications.

  • Work with users and stakeholders to define, analyze, recommend and implement system improvements and functionality in an effort to increase customer input and improved quality.

  • Analyze requirements, design and assist in development of solutions to meet business requirements.

  • Document functional requirements, system design specifications, use cases, workflow diagrams, and interface designs.

  • Document modifications and work with technical analysts to deliver application program modifications and improvements to end users.

  • Work closely with Technical Developers to assist in development of custom solutions, fixes, patches and security.

  • Identify appropriate testing strategy and prepare resulting test cases and scenarios.

  • Perform unit and system testing and assist with Institutional constituents in user acceptance testing as applicable.

  • Participate and lead inter/intra departmental business process improvement initiatives.

  • Support change control process and associated tools to fully document and manage application changes.

  • Provide content and identify areas that require change for end user documentation (i.e. Business Process, training, Known issues, release notes, etc.).

  • Provide end user training.

  • Function in a back-up capacity for release coordination tasks and assignments.

  • Other duties as assigned.

• Educational Requirements
  Bachelor's degree required.
  
  
• Other Required Qualifications
  Or equivalent combination of education and experience.
  
  
• Required Experience
  Over three years of related experience required.

• Solid understanding and progressive work experience as a functional analyst supporting a complex human resources information system

• Minimum of three (3) years current, hands-on experience with payroll accounting, payroll, time and labor, or absence management components of a human resources information system

• System application upgrade and implementation experience

• Ability to analyze SQL scripts that will be run against the Oracle database

• Ability to explain functional concepts to the business Stakeholders

• Ability to work with diverse groups within the University System

• Ability to work with customers in gathering requirements

The salary range for this position is $56,615 - $73,850 annually. The final salary will be based on the candidate¿s qualifications, education, and relevant experience, as well as internal equity considerations.

• Resume
• Cover Letter
• List of References

Leadership

• Maintain a consistent, high quality, customer-focused orientation when developing and supporting services for both internal and external users.

• Treat customers, staff and co-workers with respect, courtesy and tact; listen well and maintain a professional relationship.

  • Communicate with customers and obtains all required information necessary to determine and address their specific needs; tactfully explain how organizational computer system functions apply to them.

  • Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems and questions.

  • Maintain a working knowledge of current trends and developments in the field of administrative services and information technology by reading appropriate publications and attending related seminars, conferences, etc.

  • Attend relevant training seminars as permitted by workload and budget constraints.

  • Participate in organization or system-provided training regarding changes in administrative services, rules, and regulations.

Project Management

• Lead small to mid-size application or system related projects.

• Participate in evaluating vendor proposals for services and software related to Fiscal or administrative applications and associated systems.

  • Coordinates activities of project team on an inter- and intra-departmental basis as required.

  • Coordinates project activities with activities of government regulatory or other governmental agencies as required.

  • Assigns tasks to project members and monitors progress.

Communications

• Requires good interpersonal communication skills to effectively present information and respond to questions from clients, customers and the general public.

• Requires good interpersonal communications skills to support effective customer interaction.

  • Good written communication skills are also required for writing reports and business correspondence.

Other Skills and Abilities

• Must be flexible, well-organized, and team-oriented.

• Must be able to work on a schedule that may includes nights, weekends or holidays when required to address critical or high priority issues.

• Must be able to travel as needed, including several consecutive overnight stays where applicable, to support organizational objectives and initiatives.

• This is not a supervisory position.

• This position does not have any financial responsibilities.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this organization, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.

The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status as required by applicable state and federal laws.

For questions or more detailed information regarding this policy, please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.

For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.