Opportunity: AVP, Client Implementation

Salary Range: $160,000 - $210,000

Job Posting End Date: July 24, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations
• Acting as a Champion for a Change
• Demonstrating Initiate
• Developing Talent
• Managing Performance

What does it take to be successful in this role?

• Expertise in Life, Disability, and Absence management products.

• Demonstrated ability to manage multiple priorities and deliver results in fast-paced, deadline driven environments.

• Strong leadership capabilities with a proven track record of driving business outcomes and influencing across the organization.

• Executive presence with the ability to effectively engage and influence senior stakeholders, including C-suite leaders.

• Builds trust and alignment with internal and external stakeholders; effectively gains commitment and drives collaboration.

• Advanced communication skills, with experience presenting, influencing, and negotiating at senior levels.

• Strong customer relationship management acumen, with a focus on long-term partnership and value delivery.

• Proficiency in Salesforce CRM systems and related processes.

Education & Experience Required

• Bachelor's Degree Business Administration, Marketing or a related field.
• 10 years' experience in managing key/strategic relationships,
• 5 years management experience
• Experience in customer implementation, project management in the disability industry.

Or an equivalent combination of education and experience

Education & Experience Preferred

• In-depth knowledge of Risk Management Information Systems.

Travel

≤ 25%

Ability to travel up to 25% of the time, including occasional travel with limited advance notice.

Principal Duties & Responsibilities

• Accountable for end-to-end client onboarding for Life, Absence, and Disability Solutions, ensuring quality execution and timely delivery.

• Establishes and sustains strong relationships with customers, brokers, and key partners, serving as a trusted advisor and linking client needs to current and future offerings.

• Partners with executive leadership to anticipate demand and priorities; collaborate with Sales to identify growth opportunities, including upsell, cross-sell, and re-enrollment strategies.

• Leads the development and enforcement of implementation strategies, standards, and best practices to meet customer and business needs.

• Analyzes customer preferences and market insights, including competitor activity, to inform strategic decisions.

• Drives innovation in implementation management, leveraging technology to enhance processes and enable scalable solutions.

• Promotes a high standard of customer experience, demonstrating empathy, anticipating needs, and building trust with claimants, employers, and brokers.

• Fosters a collaborative, inclusive, and high-performing work environment, maintaining professionalism, integrity, and strong team morale.

• Accountable for financial performance, including delivery against budget, revenue, and profitability targets.

• Build and develop a high-performing team; oversees workload distribution, performance management, and employee development.

• Conduct timely and constructive performance evaluations and manages employee relations in alignment with company policy.

• Performs other related duties as assigned.

Total Rewards

The salary range for this job is $160,000 - $210,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.