Title

Bilingual Collector (Spanish)

About the Organization
First Credit Services is a BPO company that specializes in accounts receivables management and customer service outsourcing. We have over 25 years of compliant collections and receivables management experience and work with some of the most recognized brands in the world. We pride ourselves in our ability to build effective outsourcing programs to meet the exact requirements of each business partner no matter their size.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Credit and Collection Description

Job Summary:

The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records. **Must be bilingual (Spanish)**

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Monitors the status of delinquent accounts.
• Initiates collection actions by notifying account holders and cosigners of delinquent status.
• Records payments made to the customers account.
• Investigates disputed balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or over-payments from insurance.
• Identified accounts requiring additional, personal contact for referral to third-party collector.
• Ensures the security of customer files and delinquent account reports.
• Performs other related duties as required.

Required Skills/Abilities:

• Must be proficient in Spanish
• Excellent verbal and written communication skills.
• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
• Excellent organizational skills with great attention to detail.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in tense situations.
• Proficient in Microsoft Office Suite or related software.

Education and Experience:

• At least two years of experience in credit card collection
• Previous call center experience is required

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Position Requirements Full-Time/Part-Time Full-Time City State Keywords Pay Range $13-$16.00 depending on project Position Collector Close Date Post Internal Days 0 Number of Openings 2 Exempt/Non-Exempt Non-Exempt Req Number CRE-24-00002 Open Date 3/13/2024 Location Georgia

This position is currently accepting applications.

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