3rd Party Bilingual Collector

Job Description: Collector will identify delinquent accounts, locate, and notify customers of delinquent status, initiate appropriate action to resolve balances, and maintain all related records. Top pay and commission for top collectors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Making outbound calls to client portfolio customer accounts
• Receiving inbound calls to discuss customer accounts
• Negotiating payment from customer
• Monitor the status of delinquent accounts
• Records payments made to the customer’s account
• Investigates disputes balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insurance
• Ensures the security of customer files and delinquent account reports
• Performs other duties as necessary

QUALIFICATION REQUIREMENTS:

• Excellent verbal and written skills
• Excellent organizational skills with great attention to detail
• Ability to keep information confidential
• Professional demeanor and dependable work ethic
• Ability to exercise integrity and discretion
• Ability to remain professional in tense situations
• Ability to work in a fast-paced environment
• Ability to multi-task

EDUCATION, EXPERIENCE,
• High School Diploma, Associate or Bachelor's degree from an accredited college or university preferred
• Minimum 2 years’ experience in a call center environment

This position is currently accepting applications.

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