| Leadership oversight of third-party collections team Drive performance, compliance, and results Accountability for recovery rates, compliance, and quality outcomes Providing feedback, corrective action, and recognition to team members Be assertive, personable, and persuasive with our consumers Ensuring compliance of FDCPA, CFPB, state regulations, and company policies Monitoring and reviewing calls, reviewing audits, complaints, and executing remediation Remain positive, professional, determined, calm and focused when faced with challenging situations Overcome objections to pay and develop creative solutions to help bring consumers current Quick thinker, with an ability to understand and interpret information promptly and effectively Self-driven, self - motivated, and able to perform with minimal supervision in a team environment Receptive to ongoing feedback aimed at improving the performance of yourself and your team Ability to speak clearly, professionally, and articulately on the telephone Ability to talk and type at the same time (talking with consumers while documenting relevant notes) Comfortable with repetitive tasks, sit and talk on the phone with a headset for most of the day Ability to manage a flexible work schedule Ability to document account notes clearly and efficiently Ability to work independently and in a team environment MAKE MONEY! (Goal Achievement) HAVE FUN! Education and Experience: Associate or Bachelor's degree from an accredited college or university, preferred Minimum 5-7 years experience in collections environment | 
