Amazing Careers

Quality Assurance Manager



Quality Assurance
Columbus, GA, USA
Posted on Wednesday, May 8, 2024

Join the Hostess Brands Team and help us inspire moments of JOY for our customers, consumers, stakeholders, and each other!

Job Description


  • As a leader in the organization, actively champion and role model our site vision which focuses on the safety and well-being of our employees, our products and our equipment
  • Develop and lead programs that ensure compliance to all company quality and food safety policies, and all Federal, State, and local regulatory requirements; ability to teach and translate these requirements into daily operation
  • Ensure compliance to company quality procedures, ingredient specifications, process control specifications and finished product specifications
  • Responsible for people management and leadership development to include coaching, developing and empowering leadership team members and technicians to enhance peak performance
  • Lead the Quality Team for the plant through data driven direction setting, prioritization, building capability, maintaining a Quality master plan and 90-day plans
  • Build skills and capabilities in Quality subject owners
  • Ensure effectiveness of site QA training program (new hire and ongoing QA training)
  • Drive continual quality improvement as measured by Quality key performance indicators including internal and external audits, and company quality metrics, and site lead and lag measures
  • Provide consistent and standardized technical support to the manufacturing facility in relation to quality and food safety requirements
  • Perform quality audits at supplier facilities in the U.S., Canada and internationally, including working with each facility to implement corrective actions
  • Participate in JMS initiatives and projects for supply chain changes and new product introductions
  • Coach Quality Assurance team members and oversee the Food Safety and Food Defense programs for the plant; responsible for the site Food Safety Plan; lead the GFSI Audit program
  • Communicate JMS quality, food safety and food defense guidelines and present training as applicable to all employees
  • Manage Quality Non-Conformance Events with the goal of investigating root cause and implementing corrective actions to prevent incident reoccurrence
  • Coordinate holds, product disposition, product withdrawals and recalls
  • Monitor quality of manufactured products using computer complaint data, including complaint investigation, root cause analysis, complaint response and corrective action
  • Perform annual performance appraisals for all direct reports and develop key personnel through coaching, training and organizational development
  • Manage Quality Assurance Budget
  • Oversee documentation management and change management for all Quality and Environmental programs
  • Manage the department using principle-based decision making and the Basic Beliefs as a foundation to preserve the Smucker culture
  • Build relationships internal and external to the site for personal development



  • A Bachelor’s Degree is required; a technical degree is preferred


  • At least 5 years of experience in food manufacturing operations is required
  • Prior QA/QC leadership experience is required
  • Working knowledge of FDA regulations, including GMPs and FSMA is desired
  • Experience with GFSI, USDA and BRC audits is desired


  • Risk based decision making and data driven priority setting
  • Proactive issue resolution, loss analysis and problem solving
  • Ability to work collaboratively across departmental boundaries
  • Ability to understand complex process operations as it relates to quality, food safety environmental and troubleshooting
  • Excellent organizational skills, attention to detail, and capacity to multitask efficiently
  • Excellent communication skills (both oral and written) and effective listening skills
  • Represent JMS in a professional, positive manner with our contract manufacturing partners and regulatory agencies
  • Willing to travel, as needed

Hostess Brands, LLC is an equal opportunity/affirmative action employer. We consider candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status, and encourage minorities, females, veterans, and individuals with disabilities to apply. Upon request, Hostess Brands, LLC will provide reasonable accommodations for qualified applicant.

About Us: Hostess Brands is a leading sweet snacks company that makes, markets, and distributes our delicious treats throughout North America.
Our approximately 2,600 employees put their hearts in everything they do, inspiring moments of joy by baking new and classic snacks including Hostess® Donettes®, Twinkies®, CupCakes, Ding Dongs® and Zingers®, as well as a variety of Voortman® cookies and wafers.