Shift: 8:30AM-5:00PMÂ ET

Position Goal

The Patient Safety Coordinator/Clinical Navigator is responsible for facilitating patient safety initiatives impacting clinical and operational processes throughout the organization. Specific safety focus will be toward the review and reduction of medical errors, patient complaints, and other factors that contribute to unintended patient outcomes. Navigator focus will be toward ensuring primary total joint arthroplasty (TJA) patients are guided through the entire surgical and recovery experiences to facilitate improved transitions and outcomes. Works collaboratively with administrators, managers, employees, and physicians to identify and enhance patient safety and clinical practices which produce quantitative and qualitative results for both internal and external customers. Provides on-going support, instruction and facilitation to all aspects of JHMH efforts to meet and exceed patient safety standards.

Position Responsibilities:

Patient Safety Activities

• Conduct periodic environment assessments
• Assist in the communication and education of team members
• Assist in risk management activities
• Implementation of the Occurrence Portal for tracking
  • Ensure reports include all necessary information and follow-up to objectively determine the nature, cause, resolution, and potential prevention of events
  • Assist in investigation of occurrences, as needed
  • Analyze events and trends
  • Ensure closure of event reports
  • Measure the frequency of occurrences and report data to the appropriate administrator or committees
  • Responds as required to patient grievances and complaints; including in writing or by meeting with patient’s family.
  • Performs immediate service recovery when required/requested.
• Identify and classify the Organization’s risks (actual and potential)
  • Utilize occurrence reports, observations, audit findings, and other information to determine risks
  • Classify risks based on severity, financial impact, and frequency
  • Prioritize mediation of risks
• Confer with appropriate management and medical staff regarding identified safety issues and the development and implementation of corrective measures
• Assist department leaders in the identification of environmental conditions and work practices that could result in injuries
• Assist with investigation of all serious incidents and claims

Navigator Activities

• Functions as a liaison between primary TJA patients, hospital staff, physicians, and community post-acute care provider organizations
• Performs pre- and post-surgical telephone calls to assess patient needs and compliance
• Conducts comprehensive pre-admission assessments, education and follow-up to assure needed services are in place
• Follows the patient while hospitalized; escalates long stay/high cost cases and actively engages in potential disposition changes to assure appropriate discharge and follow-up
• Provides timely ongoing contact and follow-up with patient to ensure understanding of condition/clinical status, procedure, plan of care, and need for follow-up care for a period of 90 days post discharge.
• Engages patients in taking a proactive role for managing their health, medications, treatment and rehabilitation needs, through the continuum of care
• Compiles data, tracks outcomes, and makes recommendations for process improvement
• Oversees clinical pathway variance tracking and interacts with appropriate staff regarding any variances across the continuum of care
• Reports outcomes to appropriate external organizations and internal committees

Quality Activities

• Perform medical records analysis utilizing approved, specific criteria
• Communicate with clinical/ancillary departments and promotes quality assurance activities
• Concurrently monitor all inpatient Core Measures
• Abstract and report inpatient and outpatient Core Measures data to required external agenciesProvide education to staff and physicians
• Assists with development of the analytic and measurement strategies for all projects undertaken including development of key metrics, identification of data sources and collection of baseline data

Experience: 3 years clinical experience required

Education: Associates degree in nursing or a related clinical field required. RN preferred

Special Qualifications:

• Working knowledge of healthcare compliance and surgical processes through the entire continuum of care preferred.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.