Shift:Â 10:30AM - 7:00PM ET Mon-Fri

Position Goal:

To obtain necessary information from physicians and patients to schedule elective tests and procedures.

Position Responsibilities:

• Interviews incoming patients prior to date of admission
• Contact patients prior to scheduled procedures and tests in order to make arrangements for payment.Â
• Gathers personal information required including emergency notification numbers and insurance information.
• Assists patient in understanding his/her insurance benefits if such information is available
• Inputs patient information.
• Informs patient about necessary consent for treatment and insurance forms.
• Courteously answers telephone calls. Routes calls or takes accurate messages as is appropriate. Promptly returns voice mail messages.
• Responsible for making sure that Supervisor has most up to date contact information.
• Completes ABN’s on all outpatients prior to registration.
• Checks for all authorizations
• Takes patients payments
• Call insurances if needed to verify eligibility prior to procedure

Experience:Â

• 6 months previous experience in a medical office required.Â
• Must have working knowledge of tests, procedures, terminology in addition to insurance knowledge.
• Previous customer service experience preferred

Education:Â High school diploma or equivalent required

Special Qualifications:Â

• Ability to use Microsoft Office and other software packages.Â
• Excellent typing skills and phone etiquette.Â
• Must have strong communication skills verbal and non-verbal
• Must have excellent customer service skills

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.