POSITION GOAL

The CBO account representative is responsible for patient communications via third party communication and live interactions while ensuring timely patient satisfaction and resolution.

POSITION RESPONSIBILITIES

• Primary team member for patient communication via third party communication platforms and patient incoming/outgoing calls
• Secondary point of contact for patient calls within CBO.
• Submit insurance and patient refund requests for approval/processing.
• Resolution of billing concerns related to patient billing and payments.
• Posting patient payments within practice management system.
• Responsible for explanation of payment plan policies/options and execution within practice management system and third party vendors.
• Primary contact for patient incoming calls and third party vendor chats.
• Update insurance within practice management system.
• Refile claims to appropriate payer.
• Route calls within organization as applicable.
• Adhere to returned check process.
• Issue patient refunds within practice management system.

Experience:

Required:

• Two years of medical collection experience

Preferred:

• Physician practice setting preferred

Education:

Required:

High School Diploma or equivalent

Special Qualifications:

Required:

• Must have knowledge of medical insurance, medical terminology
• Determining eligibility/co-insurance/ copayments and deductibles.
• Must have knowledge of Front and Back End Medical Office Practices
• Ability to provide timely and accurate follow-up and follow-through
• Must have excellent communication skills (oral and written).
• Must be able to demonstrate a high level of customer service at all times.
• Must be able to maintain confidentiality at all times.
• Must have exceptional multi-tasking ability-prioritization
• Must be able to work independently
• Must have exceptional organizational and attention to detail

Preferred:

• CRCR/CPAR

** Candidates who are hired are eligible to receive a Healthcare Financial Management Association (HFMA) membership and access to certification trainings.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.