Position Goal:

Provide technical and administrative support for Hughston operating systems and a variety of application software. Maintain knowledge of existing hardware and software in use to maximize the efficiency of the network and user’s utilization.

Position Responsibilities:

• Assist in providing computer/network support relating to software and hardware problems reported by users.
• Maintain an adequate level of knowledge of operating systems and application software being used to provide a high level of user support as needed.
• Monitor and evaluate efficiency of software/hardware usage. Provides training as needed.
• Add and maintain users on the network, assigning security access. Maintaining configurations within appropriate guidelines.
• Utilize technology to provide staff with fast, accurate and secure method of gaining access to information so the user is serviced in the fastest, most efficient manner possible.
• Provide PC support to Hughston employees/physicians via desk-side assistance, email or phone. Follow up as necessary to ensure issue(s) corrected.
• Responsible for using prior expertise to determine the root cause of incident(s) as reported to the IT department.
• Monitor application and software licensure to ensure compliance.
• Participate in team meetings (internal/external) providing input and suggestion as needed.
• Conduct research, gathers bids at the best price for all Hughston information technology needs.
• Install, configure, troubleshoot, diagnose and resolve issues with PC’s, laptops, network connectivity, printers and peripherals. Coordinates assistance from third parties as needed.
• Support the following platforms: Windows XP, Windows 7, Microsoft Office, Computers, Network Printers, Blackberry and other mobile devices.
• Assist as instructed with build out of computer systems for Clinic use.
• Ensure the highest level of confidentiality.
• Responsible for Antivirus/Malware prevention, Apple products, Audio/video, Barraacuda filter, LAN support, WAN support, NAS support, VPN support, PC building, Security, Wireless access, and physician personal.

Experience:

Required:

• One (1) year of experience with Software Installation with strong PC and Network troubleshooting skills.
• Must have knowledge of Active Directory, Network printer installation, Set up and Troubleshooting.

Preferred:

• Medical office IT experience.

Education:

Required:

• High School Diploma or equivalent.

Preferred:

• Two (2) year degree in a field related to computer hardware, software or Information Systems.
• Advanced education in this field.

Special Qualifications:

Required:

• Valid Driver’s License, satisfactory motor vehicle report (MVR) and proof of insurance required for position on-boarding.
• Annual MVR may be required per policy and procedure; background reports may be ran as needed throughout the course of employment.

Preferred:

• IT Certification(s).

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.