Shift: Varies

Position Goal

The Surgery Scheduling and Referrals Specialist supports timely surgical scheduling by assigning account numbers, verifying demographics and insurance, reviewing orders, and monitoring the surgery calendar for add-on cases. This role ensures seamless coordination between Perioperative Services and Patient Access and reduces scheduling errors.

Position Responsibilities:

Order Intake and Account Assignment

• Receive all surgical orders and assign account numbers when necessary.
• Verify and update patient demographic information.
• Print and route face sheets to Financial Counseling

Insurance Verification and Financial Hand-off

• Perform insurance verification for scheduled and add-on cases.
• Ensure documentation needed for financial clearance is accurate.

Calendar Surveillance and Add-On Management

• Review Athena's surgery calendar daily to identify late-added cases.
• Assign account numbers for add-ons and notify the Surgery Coordinator to ensure timely Periop scheduling entry.

Communication and Issue Prevention

• Identify notes added to patient charts after orders are submitted and notify the Surgery Scheduler before proceeding to avoid issues such as reschedules, cancellations, admission status changes, or insurance concerns.
• Monitor patient charts for updates that impact scheduling and escalating issues promptly.
• Minimize workflow interruptions by independently checking systems instead of requesting additional scanned/faxed documentation.

System Utilization and Documentation

• Maintain accurate documentation in Athena, Medhost, and Periop
• Adapt to workflow changes and provide feedback for ongoing system improvement.

Collaboration and Service Excellence

• Serve as the primary daily contact for the Systems Surgical Coordinator.
• Collaborate with Perioperative Scheduling, Financial Counseling, and clinical teams to ensure surgical readiness.

Experience: Experience in Patient Access, registration, or surgery scheduling preferred.

Education: High school diploma or equivalent; associate degree preferred.

Special Qualifications:

• Ability to learn and use systems: Athena, Medhost and Medhost Periop
• Strong attention to detail and chart-review accuracy.
• Excellent communication and problem-solving skills.
• Must adhere to HIPAA and patient confidentiality standards.
• Must maintain accuracy in handling sensitive patient information.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.