Senior Product Manager
Marsh McLennan
Product
Remote
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Product Manager at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
As a Senior Product Manager, you’ll drive the strategy, roadmap, and delivery of core products and platforms that enable business processes, operational excellence, security, and sustainable value creation across the organization. This role partners closely with stakeholders across IT and the business to define value-driven product initiatives, prioritize work, and ensure successful implementation and adoption. The Senior Product Manager combines technical fluency, customer-focused product thinking, and strong delivery leadership to maximize product outcomes and measurable business impact.
1. Product Strategy & Vision
Define and own the product vision, strategy, multi-year roadmap, and success metrics aligned to business goals and stakeholder priorities
Translate business needs, technical constraints, and strategic objectives into clear product requirements, user stories, and prioritized backlogs
Own the product backlog and make trade-off decisions to maximize customer value and business outcomes
Conduct discovery, user research, and market analysis to validate problem-solution fit and inform product decisions
2. Product Planning & Prioritization
Lead product planning and prioritization using data, stakeholder inputs, and business value to ensure alignment with organizational goals
Oversee planning, execution, and delivery of large-scale product changes and integrations
Coordinate program and release activities, ensuring projects are delivered on time, in scope, and on budget
Act as product owner in Agile delivery teams: clarify scope, accept deliverables, manage sprint priorities, and remove blockers
3. Delivery & Cross-Functional Leadership
Lead cross-functional product delivery—partner with engineering, design, QA, DevOps, architecture, security, operations, and business stakeholders
Coordinate developer and release-management activities for major releases, including cutover planning, rollback strategies, and post-release validation
Mentor and empower delivery teams; foster a culture of continuous improvement and product thinking
Hire, mentor, and develop product and delivery talent; build high-performing teams through coaching and career development
Act as a change agent: influence cross-functional peers to adopt product-led practices and data-driven decision making
4. Change Management & Adoption
Design and lead change management strategies for new product capabilities and major releases to ensure smooth transitions
Define and maintain adoption strategies, enablement playbooks, training materials, webinars, and in-app guidance
Monitor adoption, usage, and engagement metrics; identify friction points and run experiments to increase feature adoption
Develop ongoing training and engagement programs; drive go-to-market initiatives
Gather and synthesize customer feedback and usage data to inform roadmap and backlog priorities
5. Stakeholder Collaboration & Communication
Serve as the primary product liaison for technical and non-technical stakeholders
Communicate roadmap, trade-offs, timelines, and status clearly; maintain transparent, timely status reporting for leadership and vendors
Facilitate stakeholder alignment sessions and governance for prioritization and escalation
Partner with UX, engineering, Business Analysts, sales/marketing, operations, and Business Relationship Managers
6. Vendor Management & Procurement
Manage vendor relationships and third-party product lifecycle, including requirements, RFPs, contract alignment, and performance reviews
Maintain the vendor engagement roadmap: influence vendor strategy, timelines, and jointly-owned delivery milestones
Lead vendor selection support and coordinate vendor reviews with Procurement, Renewals, and SLA owners
Oversee vendor performance reviews and manage remediation for contract or delivery issues
Lead initial vendor and technology onboarding processes; define integration requirements and validate operational readiness
Negotiate requirements, SLAs, and delivery terms with vendor owners and Procurement
7. Compliance, Risk & Governance
Ensure product roadmap and releases meet regulatory, security, and privacy requirements before release
Partner with Risk/Compliance on controls and contribute to risk mitigation activities
Own product-related compliance tasks: annual assessments, attestations, and evidence collection
Maintain and execute risk treatment and mitigation plans for product and vendor-related risks
Ensure product designs meet security, compliance, privacy, and accessibility standards
8. Financial & Operational Management
Measure and report product value delivery against cost—track ROI, cost-to-serve, and key financial KPIs
Manage product budgets and resource allocation for program delivery and vendor costs
Use quantitative and qualitative data to prioritize features that deliver measurable business value
Maintain internal resources: product documentation, runbooks, knowledge base articles, and training materials
Coordinate handover to operations/support teams; ensure escalation paths, SLAs, and runbooks are current
Oversee ongoing product maintenance windows and coordinate patching/upgrades
9. Metrics, Analytics & Continuous Improvement
Define, track, and report product success metrics (adoption, retention, NPS, feature usage, uptime, SLAs)
Use analytics to inform decisions and prioritization; maintain success metrics dashboards
Implement and evolve product delivery methodologies (Agile, Lean, etc.) and best practices
Track program performance and team health; remove impediments and optimize delivery flow
Evaluate and recommend new tools and methodologies to improve product delivery capabilities
10. Strategic & Special Initiatives
Participate in strategic planning, annual planning cycles, and M&A integration activities as needed
Drive special initiatives that require cross-functional coordination, process redesign, or vendor negotiation
Contribute to product management best practices and governance across the organization
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
Bachelor's degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)
5+ years of product management experience in IT or technology environments, with demonstrated ownership of enterprise IT products or platforms
Proven track record delivering complex, multi-stakeholder IT initiatives from discovery through production
Strong understanding of software development lifecycle, Agile methodologies, and modern cloud-native architectures
Experience working with technical teams (engineering, architecture, security) and translating technical concepts for business stakeholders
Excellent communication, stakeholder management, and interpersonal skills
Data-driven decision-making skills; experience defining and tracking KPIs and using analytics to inform prioritization
Proven ability to manage vendor relationships and navigate procurement processes
These additional qualifications are a plus, but not required to apply:
Advanced degree (MBA, MS) or relevant certifications (CSPO, PMP, Pragmatic Institute, SAFe/Product Owner)
Experience with identity/access management, cloud platforms (AWS/Azure/GCP), integration platforms, ITSM, or enterprise data platforms
Familiarity with security and compliance frameworks (SOC2, ISO27001, GDPR)
Prior experience in a regulated industry or large global organization
Experience with change management frameworks and organizational transformation
Background in business analysis, solutions architecture, or enterprise software delivery
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Remote work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#LI-REMOTE
The applicable base salary range for this role is $94,500 to $165,300.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Applications will be accepted until: June 10, 2026