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Business Analyst II

NetImpact Strategies

NetImpact Strategies

Posted on Wednesday, September 14, 2022

We have an opportunity for a ServiceNow Business Analyst to support our ServiceNow Technical Services team for a federal client.  The successful candidate will be responsible for analyzing and documenting business processes and systems.  This position requires a full-time commitment and will report directly to the ServiceNow Project Manager.


  • Assist with definition, analysis, design, and implementation of IT solutions around customer business processes, governance, and management issues.
  • Understand and advise on customer business processes that the NetImpact IT solution supports
  • Support building a requirements framework and use case structure
  • Plan, structure, and facilitate group requirements sessions
  • Translate customer functional requirements into business and technical solutions and demonstrate that the intended outcome meets the customer requirements
  • Develop business and technical solutions using COTS
  • Support quality oversight
  • Develop acceptance test plans and QA processes, and assist with acceptance test with customer stakeholders
  • Assist with training curriculum and materials and lead customer training sessions



  • BA/BS degree in a related field, or Master degree with 2 years of experience
  • 4 years of experience, minimum of 2
  • Excellent presentation and communication skills in both written and oral form
  • Demonstrated experience with ServiceNow products and platform implementation in a Business Analyst role
  • Demonstrated experience with Agile development designing, creating, and configuring ServiceNow solutions
  • Demonstrated experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis.
  • Demonstrated experience critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into detailed requirements (e.g., Epics and User Stories)
  • Developed problem-solving and analytical abilities
  • Experience supporting testing and performing a gap analysis of current state test efforts
  • Experience with process and workflow modeling and business process engineering
  • Must have the ability to work well with clients to determine implementation requirements, and execute a plan to meet those requirements in a timely and efficient manner.
  • Demonstrated technical aptitude
  • Must be able to obtain and maintain government eligibility requirements
NetImpact Strategies is an equal opportunity employer.