We have an opportunity for a ServiceNow Business Analyst to support our ServiceNow Technical Services team for a federal client.  The successful candidate will be responsible for analyzing and documenting business processes and systems.  This position requires a full-time commitment and will report directly to the ServiceNow Project Manager.

Responsibilities:

• Assist with definition, analysis, design, and implementation of IT solutions around customer business processes, governance, and management issues.
• Understand and advise on customer business processes that the NetImpact IT solution supports
• Support building a requirements framework and use case structure
• Plan, structure, and facilitate group requirements sessions
• Translate customer functional requirements into business and technical solutions and demonstrate that the intended outcome meets the customer requirements
• Develop business and technical solutions using COTS
• Support quality oversight
• Develop acceptance test plans and QA processes, and assist with acceptance test with customer stakeholders
• Assist with training curriculum and materials and lead customer training sessions

Qualifications

Requirements:

• BA/BS degree in a related field, or Master degree with 2 years of experience
• 4 years of experience, minimum of 2
• Excellent presentation and communication skills in both written and oral form
• Demonstrated experience with ServiceNow products and platform implementation in a Business Analyst role
• Demonstrated experience with Agile development designing, creating, and configuring ServiceNow solutions
• Demonstrated experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis.
• Demonstrated experience critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into detailed requirements (e.g., Epics and User Stories)
• Developed problem-solving and analytical abilities
• Experience supporting testing and performing a gap analysis of current state test efforts
• Experience with process and workflow modeling and business process engineering
• Must have the ability to work well with clients to determine implementation requirements, and execute a plan to meet those requirements in a timely and efficient manner.
• Demonstrated technical aptitude
• Must be able to obtain and maintain government eligibility requirements