We have an opportunity for a ServiceNow Business Analyst to support our ServiceNow Technical Services team for a federal client. The successful candidate will be responsible for analyzing and documenting business processes and systems. This position requires a full-time commitment and will report directly to the ServiceNow Project Manager.

Typical responsibilities include

• Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product
• Analyze and document business processes and systems
• Facilitate requirements gathering and document requirements
• Support all design, testing, and documentation efforts
• Develop a comprehensive Test Plan and test scripts that articulates our testing approach
• Apply Agile methodology to elicit requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis
• Analyze and de-conflict requirements, data, and information from multiple data sources and decompose into detailed requirements
• Support the creation of user stories and ensure that they meet the criteria required to deliver a successful product
• Work with Architect and Developer in conducting testing to ensure the quality of new software releases
• Support User Acceptance Testing (UAT), including the development of scripts and conducting UAT with end-users
• Create references and guides for end-users as well as system administrators
• Continually ensure the client understands product updates
• Understand the needs of the client and successfully link needs and solution
• Support Change Management processes and play a pivotal support role for tool adoption
• Support report generation and materials for meetings
• Provide quality control reviews