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ServiceNow Business Analyst - ITOM

NetImpact Strategies

NetImpact Strategies

United States · Remote
Posted on Friday, February 23, 2024

ServiceNow Business Analyst - ITOM

Job Locations US-Remote
Job ID
Full Time

Job Description

We have an opportunity for a ServiceNow Business Analyst to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can review, analyze, and evaluate business systems and user needs. The successful candidate will write detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs. This is a remote job, supporting the Library of Congress.

What we’re looking for

  • Someone with experience facilitating requirements gathering and business documentation processes, including design, testing, and gap analysis
  • Experience working with process owners to create and support the creation of user stories, ensuring required criteria is met, including the configuration of ServiceNow modules to meet specific needs as well as ongoing technical support
  • Experience developing a test plan, across cross-functional teams, articulating testing approach and ensuring quality of new software releases
  • Experience working with a team to estimate, plan, and execute all assigned tasks.
  • Experience serving as a scrum master in an Agile software development environment
  • Experience implementing a CMDB using ServiceNow best practices.
  • Experience implementing ServiceNow IT Operations Management, Asset Management, Event Management, and Certificate Management.
  • Experience implementing ServiceNow Service Mapping capabilities
  • The ability to prepare and present client-facing and internal artifacts and deliverables that are technology-related
  • Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders.



  • Bachelor's degree, or equivalent experience in related technical discipline, and four (4) years of Business Analysis experience
  • Certified Business Analyst Professional (preferred)
  • Agile/Scrum related certifications (preferred)
  • Certified System Administrator (preferred)
  • ServiceNow ITOM-related Foundations training or CIS Certification (preferred)
  • ITIL v3 or v4 Certification (preferred)
  • Must be eligible to meet government eligibility requirements.


  • Federal Consulting Industry Experience Preferred


About Us

Perks of working at NetImpact Strategies

  • Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
  • Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
  • Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
  • Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
  • Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
  • Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
  • Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet


NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.


NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.


NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").


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