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Senior ServiceNow Business Analyst

NetImpact Strategies

NetImpact Strategies

United States · Remote
Posted on Wednesday, June 19, 2024

Senior ServiceNow Business Analyst

Job Locations US-Remote
Job ID
Full Time

Job Description

We are seeking a ServiceNow Business Analyst to support our ServiceNow Technical Services team for a federal client. As a team member, the successful candidate will leverage extensive knowledge to analyze and optimize business processes, ensuring seamless integration and functionality within the ServiceNow platform. This position requires an Active Secret Clearance. This is a 100% remote position.


  • Facilitate requirements gathering and business documentation processes, including design, testing, and gap analysis
  • Responsible for working with process owners to create and support the creation of user stories, ensuring required criteria is met, including the configuration of ServiceNow modules to meet specific needs as well as ongoing technical support
  • Develop a test plan and test scripts, across cross-functional teams, articulating testing approach and ensuring quality of new software releases
  • Apply Agile Methodology to analyze and de-conflict requirements and process flows for federal customers, using multiple sources of data
  • Support User Acceptance Testing (UAT), including the development of scripts and conducting UAT with end-users
  • Understand client needs and appropriately communicate product updates, including requirements and solutions, while maintaining required confidentiality and security of information
  • Support change management processes by providing quality control reviews, the creation of references and guides for end users and system administrators, and the generation of analytical meeting materials



  • BA/BS degree in a related field
  • A minimum of 4 years of experience
  • Active Secret Clearance
  • Demonstrated experience with ServiceNow products and platform
  • Experience with Microsoft Products including Word, PowerPoint, Excel, etc.


  • Training or certifications in Agile methods
  • ServiceNow Application Developer Certification
  • ITIL v3 Certification
  • ServiceNow Implementation Specialist Certification
  • Nuvolo experience preferred
  • Federal Consulting Industry Experience Preferred


About Us

Perks of working at NetImpact Strategies

  • Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
  • Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
  • Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
  • Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
  • Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
  • Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021 & 2022!
  • Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet


NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.


NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.


NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").


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