Client Services Payment Specialist

Location: Lawrence, KS (Onsite)

Reports to: Client Services Coordinator

Compensation: Competitive base + benefits

The Client Services Specialist plays a key role in supporting fundraising operations and donor relations. This position ensures accurate donor data management, timely gift processing and acknowledgements, and responsive donor service in support of direct mail and annual fundraising campaigns. The role requires discretion, adaptability, and a strong commitment to donor stewardship.

What You'll Do:

• Prepare, manage, and maintain mailing lists for direct mail appeals and annual fundraising campaigns
• Support fundraising initiatives through accurate donor data entry, updates, and reporting
• Process incoming gifts, pledges, and donor correspondence in a timely and accurate manner
• Create and manage donor gift acknowledgements and thank-you communications
• Answer incoming phone calls / respond to donor inquiries and concerns with professionalism and care, escalating issues as needed
• Cross-reference donor records and fundraising databases to ensure data integrity and accuracy
• Assist with database queries and donor record requests for internal teams
• Process and distribute mail related to fundraising and donor communications
• Maintain confidentiality and security of sensitive donor and financial information
• Support in-office operations and provide administrative assistance to the consulting teams
• Adapt quickly to shifting priorities during campaign cycles and high-volume fundraising periods

What You'll Bring:

• Experience working in fundraising, development, or nonprofit operations preferred
• Strong attention to detail and commitment to data accuracy
• Understanding of donor stewardship and best practices in fundraising support
• Ability to handle sensitive donor and financial information with discretion
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced fundraising environment
• Experience with donor databases or CRM systems (e.g., Raiser's Edge, Salesforce, or similar) preferred
• Proficiency with Microsoft Office

Why You'll Love Working Here:

• Your work directly supports meaningful causes and mission-driven organizations

• Play a hands-on role in donor stewardship and fundraising operations

• Collaborate closely with experienced consulting and client services teams

• Gain valuable experience with fundraising campaigns and donor databases

• Thrive in a fast-paced, team-oriented environment during high-impact campaign periods

Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.

Pennington & Company, part of Togetherwork, is the premier fundraising and public relations firm for fraternities, sororities, and alumni programs for more than 25 years. For the past five years, Pennington & Company has been in the top 3 Best Places to Work (under 100 employees) and been awarded three Best of Lawrence awards. P&C is a people-driven organization, with several employee-focused initiatives aimed at helping our team members grow both personally and professionally. Learn more at www.penningtonco.com