REPORTS TO: Box Office ManagerCLASSIFICATION: Non-supervisory; HourlyJOB SUMMARY:The Ticketing Associate is an Independent Contractor position which supports retail and ticketing/Box Office operations for RiverCenter and reports directly to the Box Office Manager. This high-profile position requires excellent customer service skills and face-to-face interaction as well as telephone communications to assist with sales inquiries in a heavy traffic environment. Must be able to communicate both verbally and written as well as use the RiverCenter’s computerized ticketing system.JOB DUTIES AND RESPONSIBILITIES:- Provide customer service assistance for all ticket purchases including telephone and in-person sales, inquiries, and purchases during all normal box office hours: Monday-Friday, 10:00 AM to 3:00 PM, and two hours prior to performances.- Flexible event hours (evenings and weekends) will be required.- Accurate cash handling accountability and daily cash settlements required.- Assist Box Office and Marketing Department with bulk mail processing and other requests.- Assist other internal departments and perform other duties as assigned on on-going basis.- Guide patron decisions and incorporate upselling into every transaction.- Stay current on all events scheduled in the theatre.- Organize and clean all office workspaces.EXPERIENCE AND EDUCATION:One year of customer service, tickets sales, or clerical related work experience. Graduate from standard high school or equivalent; some college or technical education preferred. Education and experience may be substituted for one another.KNOWLEDGE, SKILLS, ABILITIES AND REQUIREMENTS:- Ticketing software experience is a plus.- Proficient in Microsoft Office 365, to include Excel, and Word.- Excellent oral and written communication skills.- Strong organizational, time management, and attention to detail required.- Strong sense of team and ability to work collaboratively with others- Excellent conflict resolution and problem-solving skills.- Ability to work independently with minimal supervision, be self-directed, and demonstrate initiative.- Must be able to work flexible hours including evenings, weekends and occasional holidays.COMPENSATION:Salary is competitive with other area education and programming organizations at $15 per hour.To apply, please send a cover letter and resume to Rachel Elliott at relliott@rivercenter.org.