Salt Life's corporate office, located in Columbus, GA is seeking a full-time Customer Service Representative to join our team!

• Work on-site in our Columbus, GA corporate office building
• Hourly full-time position, Monday - Friday 8:30am - 5:30pm
• Employee benefits, PTO/Sick time
• Employee discount on your favorite Salt Life gear
• Outstanding team and work atmosphere
• $15 HOUR

Job Summary

The Customer Service Representative acts as a liaison between online retail customers and the company. Assists with customer concerns, orders, errors, order questions, billing, cancelations, and other queries with accuracy and efficiency in a friendly and helpful manner.

Essential Job Functions

• Greet customers in a friendly manner to resolve their concerns via phone, email, chat tickets, survey, or social media
• Assist with placement of orders, refunds, returns, and cancellations
• Assist with resolving any errors that would prevent the order from shipping
• Notify customers of order status on call-in orders and send tracking information once order ships
• Find a satisfactory resolution when a product is defective
• Utilize computer technology to handle phone call and chat volumes
• Compile necessary reports and distribute them to designated groups
• Assist other departments as needed

Job Requirements

Competencies: (Knowledge, Skills and Abilities)

• Friendly
• Helpful
• Excellent oral and written communication skills
• Extremely organized
• Ability to multi-task and prioritize activities
• Average to strong typing skills
• Exceptional attention to detail
• Ability to work with minimal supervision
• Understanding of basic Math
• MS Office proficiency
• Intermediate MS Excel skills preferred

Experience:

• Experience with Bluecherry preferred
• 1 year of customer support experience preferred

Education:

• High school diploma or equivalent required

Industry specific certification or license

• None required

Supervisory Responsibility

None

Work Environment

Work is performed in an interior work environment where employee is not typically exposed to the outside elements or high levels or frequency of sound/noise. The position is mostly sedentary in an office environment where tasks are performed using a computer for the majority of the day.

Physical Demands

The physical demands of the job include communicating verbally with others and listening to exchange information, frequently reading and writing and/or typing information, repeating motions that may include the wrists, hands and/or fingers, and assessing the accuracy, neatness and thoroughness of the work assigned.

Expected work hours

Work hours are 8 am to 5 pm or 8:30 to 5:30 pm Monday through Friday. Overtime is expected during our Booking Periods.

Travel

Typically, this position does not require travel on behalf of the company.

Equal Employment Opportunity

The Company bases all employment decisions, including selection of employees and the job advancement of employees, on an individual’s qualifications, aptitude, and experience for the position, as well as satisfactory references. The Company does not discriminate with respect to terms and conditions of employment on the basis of a person’s race, creed, color, religion, age, gender, genetic information, national origin, sex, uniformed service, veteran status, protected disability, or any other category protected under federal or state law. This policy of equal employment opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, and all other terms and conditions of employment.

This job description is not designed to cover a complete listing of any possible activity, duty or responsibility of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.