Remote Patient Monitoring Nurse- CMA

Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patient is that we will treat them like family.

We are compassionate and considerate. We are passionate about advancements in technology and patient care. We are educators and good listeners. We believe that qualified specialty care is not hard to find. However, we think that embedding a world-class group of specialists within a team that is committed to treating the patient and their loved ones is what truly sets us apart. Our job is not done when the condition is diagnosed and treated appropriately. We consider the mission accomplished when we have treated the problem and our team has communicated effectively with the patient and their loved ones. Above all, we are here to serve our patients and their families. Our team of specialized physicians, mid-levels, nurses, technicians, and staff are committed to providing the highest level of service – this team approach truly sets us apart.

Responsibilities

• Manages patients enrolled in remote monitoring (RPM) services including blood pressure and weight modalities
• Schedules patient appointments using the Electronic Health Record
• Enrolls patients in the RPM program and educates on proper use of clinic-provided equipment
• Communicates with enrolled patients via phone to meet Centers for Medicare & Medicaid Services (CMS) billable criteria for RPM services
• Conducts follow up calls and manage documentation of care with enrolled patients per organization policies and guidelines
• Collaborates with provider teams to manage care of enrolled patients
• Manages equipment inventory for RPM services
• Coordinates with team members and leader(s) to ensure appropriate inventory of equipment; identifies equipment needs in a timely manner
• Coordinates with leader(s) and the billing department to publish charges for unreturned equipment
• Ensures documentation needs are met to effectively bill for RPM services
• Coordinates with Billing department to maintain CMS criteria is being met and practices are current
• Completes documentation in the EHR in a timely manner to ensure claims are accessible
• Other duties as assigned

Education and Qualifications

• Certified Medical Assistant (CMA)
• Maintains Basic Life Support (BLS)

Job knowledge and skills

• Cardiology experience of at least 1 year
• Moderate computer skills to include, but not limited to, use of Electronic Health Records system, use of Excel Spreadsheets, and web-based portal(s)
• Communicating with compassion, both within the clinic and with patients/families
• Critical thinking and prioritization of tasks
• Works well in a team environment

Corporate Culture Expectations
Demonstrates the office Corporate Culture at all times with colleagues, providers, outside offices/vendors, patients, and patient’s family members. Consistently portrays a positive attitude; excels in individual role while creating a culture of teamwork and cooperation; puts the patient/family first and regularly seek opportunities for self-improvement as well as operational improvement.

Core Competencies
Approachability, Compassion, Customer Focus, Dealing with Ambiguity, Decision Quality, Ethics & Values, Integrity & Trust, Motivating Others, Peer Relationships, Drive for Results, Listening

Functional Competencies
Composure, Listening, Organizing, Patience, Problem Solving, Technical Learning, Time Management, Understanding Others