New Patient Referral Representative

The New Referral Scheduler serves as the subject matter expert in office scheduling, working closely with external referring provider offices to build and maintain effective relationships. This role ensures accurate patient registration, including up-to-date demographics and insurance details. The scheduler coordinates the receipt of necessary medical records prior to appointments and maintains thorough documentation of referrals to support patient safety and care continuity. Responsibilities include prompt scheduling of all incoming referrals, courteous handling of incoming calls, and timely completion of interoffice communications such as telephone encounters and actions. Additional duties may be assigned as needed.

Responsibilities:

• Subject matter expert on in office scheduling
• Works closely with outside referring provider offices to establish and maintain productive relationships
• Ensures complete and accurate patient registration, including patient demographic and current insurance information
• Coordinates with referring providers and offices to receive necessary medical records in a timely manner, prior to the patient’s office visit
• Maintains ongoing tracking and appropriate documentation of referrals to promote team awareness and ensure patient safety
• Schedules all incoming office visit and testing referrals promptly
• Answers incoming calls promptly and politely
• Completes interoffice tasks to include, but not limited to, telephone encounters, actions, etc.
• Other duties as assigned

Education and Qualifications:

• High school graduate or GED equivalent

Job Skills:

• Demonstrates the ability to achieve accuracy and consistency with attention to detail when entering demographic information and confirming insurance
• Demonstrates excellent verbal and written communication skills
• Demonstrates proficient computer/electronic medical record system usage skills
• Exhibits an ability to adapt to unpredictable situations within the work setting; ability to remain flexible
• Demonstrates excellent relationship building skills and ability to network with other offices and teams (internal and external)

Full-Time Benefits & Perks

• Set scheduled 4-day work week
• Comprehensive Medical, Dental, and Vision insurance (effective 1st of the month following 60 days)
• Company-paid Long-Term Disability (60%) and $25,000 Basic Life Insurance
• 6 Paid Holidays: New Year’s Day, Memorial Day, 4 of July, Labor Day, Thanksgiving, & Christmas
• PTO accrued at 3.08 hours per paycheck (80 hrs/yr)
• 401k matching program after 1 year worked
• VIP Status at both Southeastern Cardiology and Southeastern Gastroenterology
• Discounts through Uniforms of America, and the Working Advantage program.