Clerical Specialist - Switchboard Operator

Join St. Francis–Emory Healthcare, a 376-bed community-connected hospital in Columbus, GA, that blends cutting-edge care with hometown purpose. As part of the ScionHealth network, St. Francis has been recognized and awarded multiple high-performing honors by U.S. News & World Report, and received multiple disease-specific certifications from the Joint Commission, and was a rated Top Large Hospital in Georgia. St.Francis also delivers advanced heart,orthopedic, and women’s care services. At St. Francis, you will experience a culture of excellence where your work directly shapes the health of our community.

Job Summary

The PBX Operator is responsible for managing all internal and external calls to the facility in a courteous and professional manner. This role ensures accurate and timely routing of calls, operates the hospital paging system, and acts as an information resource to patients, visitors, and staff.

Essential Functions

• Answer incoming calls promptly, courteously, and professionally
• Direct calls to appropriate departments or personnel based on caller needs
• Accurately transfer calls and handle internal/external inquiries
• Serve as an information center for callers and internal guests
• Operate the hospital’s public address system, including pages for emergencies and routine announcements
• Execute emergency paging procedures for codes and disaster protocols
• Sanitize and maintain cleanliness of PBX equipment and workspace daily
• Maintain confidentiality of patient and operational information
• Perform additional clerical or administrative tasks as assigned

Knowledge/Skills/Abilities/Expectations

• Clear, articulate verbal communication
• Ability to use sound judgment and remain calm in emergencies
• Basic knowledge of hospital departments and functions
• Strong customer service orientation
• Attention to detail and ability to multitask
• Basic computer and telephone system proficiency
• Constant: Sitting, using hands for phone/keypad, seeing, hearing, and speaking
• Occasional: Standing, walking, reaching with hands and arms, stooping
• Lifting: Occasionally lifts up to 10 lbs
• Office-based hospital setting
• Minimal exposure to clinical hazards
• May experience moderate noise levels from telephone equipment or emergency announcements

Education

• High school diploma or equivalent required

Licenses/Certifications

• None Required

Experience

• Ability to read, write, and follow instructions
• Must be able to work independently with minimal supervision
• Ability to perform in a fast-paced, stressful environment and take appropriate action