Switchboard Operator - Clerical Specialist - PBX/Telecom

Join St. Francis–Emory Healthcare, a 376-bed community-connected hospital in Columbus, GA, that blends cutting-edge care with hometown purpose. As part of the ScionHealth network, St. Francis has been recognized and awarded multiple high-performing honors by U.S. News & World Report, and received multiple disease-specific certifications from the Joint Commission, and was a rated Top Large Hospital in Georgia. St. Francis also delivers advanced heart, orthopedic, and women’s care services. At St. Francis, you will experience a culture of excellence where your work directly shapes the health of our community.

Job Summary

The Clerical Specialist – PBX/Telecom is responsible for operating the hospital’s switchboard, paging and radio systems, and alarm monitoring systems. This role serves as a vital communications hub for internal departments, emergency response teams, and the public, ensuring timely, professional handling of all telephone and emergency alerts. The position also provides after-hours receptionist support, visitor management assistance, and enforces facility communication policies.

Essential Functions

• Answers, screens, and transfers internal and external telephone calls promptly and courteously
• Performs overhead paging and emergency code announcements according to protocol
• Monitors and responds to facility emergency, security, and maintenance alarms
• Operates hospital paging systems and radio communications equipment
• Notifies appropriate on-call staff for surgery, cath lab, endoscopy, and other service lines
• Enforces hospital visitation policies and assists with visitor inquiries after hours
• Performs clerical tasks such as filing, copying, stocking supplies, and data entry
• Documents key events and responses during emergencies for internal reporting
• Maintains a calm, professional demeanor while managing high call volumes and emergency communications

Knowledge/Skills/Abilities/Expectations

• Strong communication and customer service skills
• Ability to remain composed and effective in emergency situations
• Proficient in the use of multi-line phone systems and paging equipment
• Basic computer skills and familiarity with clerical procedures
• Ability to handle confidential information appropriately
• Demonstrates critical thinking, independent judgment, and attention to detail
• Must be able to sit for extended periods and perform repetitive hand and finger motions
• Ability to work independently with minimal supervision

Education

• High school diploma or equivalent required

Licenses/Certifications

• None required

Experience

• Minimum one (1) year experience operating a switchboard, call center system, or related telecommunications function preferred